digivoice Cloud Telephony: The Smarter Way to Stay Connected in UK Business
digivoice Cloud Telephony is transforming the way UK businesses communicate. It brings together phone calls, messages, video, and CRM tools in one easy-to-use system. Whether your team is working from the office, at home, or across multiple sites, digivoice keeps everyone connected and in control.
What is digivoice Cloud Telephony?
digivoice is a secure, cloud-based phone system. It doesn’t rely on traditional phone lines or bulky on-site hardware. Everything runs through the internet and is managed via a web portal or mobile app.
Staff can take business calls on laptops, mobiles, or desk phones—whichever suits their role best. With features like voicemail, instant messaging, call history and video calls, it’s a complete solution that keeps pace with the modern workplace.
Why UK Businesses Are Switching Now
The UK’s PSTN (Public Switched Telephone Network) will be switched off in 2027. That means traditional landline systems will become obsolete.
digivoice is already ready. No rushed upgrades. No disruption to your business. It replaces outdated tech with a scalable system built to grow with your needs—backed by UK data protection standards and full GDPR compliance.
Simple to Set Up, Easy to Use
Digicomm360’s Bolton-based support team takes care of the entire setup process. From porting your numbers to training your team, everything is handled smoothly and efficiently.
Once you’re up and running, you stay in control. Add or remove users, change call routing, or update voicemail settings—all through an intuitive admin portal. No IT knowledge needed.
Seamless CRM and Microsoft Teams Integration
If your business uses a CRM platform like Salesforce, HubSpot, or Dynamics 365, digivoice connects seamlessly. Call logs, customer records and call controls appear right inside the CRM window. This streamlines your customer service and sales processes.
For businesses already using Microsoft Teams, digivoice enhances it with full external calling. Staff can make and receive calls directly from the Teams interface—using their existing business numbers and devices.
Ideal for Remote and Field-Based Teams
digivoice works wherever your staff do. On-the-go team members can use the mobile app to stay in touch. CarPlay integration even allows hands-free calling while driving.
Whether working from home, on the road, or across multiple locations, staff get consistent access to your phone system—and customers receive a seamless experience.
Advanced Call Management Features
digivoice includes the tools your business needs to stay professional and responsive:
- IVR (auto-attendant) menus
- Call queues with optional callback
- Voicemail to email
- Call recording and live monitoring
- Wallboards for real-time call data
Supervisors can coach team members during live calls, monitor quality, or step in to assist. This level of control makes digivoice perfect for customer-facing teams and call centres.
Smart Analytics to Improve Performance
Every interaction tells a story. digivoice provides clear reports on call volume, missed calls, response times, and staff performance.
Managers can spot trends, reduce waiting times, and identify where more training or support is needed. These insights help businesses deliver consistently excellent customer service.
Want your business communication to look as good as it sounds? Pair digivoice Cloud Telephony with a branded email signature to present a consistent and professional image across all platforms.
Strong Security and UK Compliance
Security is central to digivoice. With TLS and SRTP encryption, two-factor authentication, and audit logging, your data stays protected.
It meets UK GDPR requirements and is aligned with Cyber Essentials Plus. This makes it a safe choice for regulated industries like healthcare, finance, and law.
Scalable and Cost-Effective
Whether you’re a five-person start-up or a multi-site organisation, digivoice grows with you. Add new users in minutes. Create new numbers or set up departments with customised call flows. Everything is flexible.
Monthly billing is clear and predictable. There are no hidden fees or maintenance costs—just one straightforward subscription.
Supported by a Local UK Team
When you need help, Digicomm360’s support team is there. Based in Bolton, they offer friendly, expert help via phone, email, or site visits.
You’re not left to figure things out yourself. From initial setup to everyday support, you get real people who understand your business and your goals.
Trusted by UK Organisations
Businesses across Greater Manchester and beyond already trust digivoice. From NHS providers and charities to estate agents and accountancy firms, it’s powering communications in every sector.
Clients regularly praise the system’s reliability, easy interface, and outstanding UK-based support.
The Future of Business Communication
digivoice Cloud Telephony isn’t just a replacement for your old phone system—it’s a step forward in how your business communicates.
You get:
- Reliable call quality
- Built-in CRM and Teams integration
- Support for remote and mobile working
- Real-time reporting and call analytics
- UK-based support you can count on
With digivoice, you’re always ready to take the next call—wherever you are.
