What's the best way to contact support?
The best way to contact us is by emailing [email protected]
Please visit our Customer Support page for more ways to contact us.
How do we change the inbound call routing to our business from our Geographic or Non-Geographic telephone number?
Single Interface, Limitless & Simple Functionality
At digicomm, we make the complex simple. None truer is this than with our inbound call management solution – Number Manager.
The platform’s user-friendly design and quick learning curve mean that even the most technophobic users can set up and manage detailed call-handling scenarios through the website or the app – with little training required.
What services do we currently offer to our clients?
We offer a wide range of IT and Telecom services, including network infrastructure, cloud solutions, cybersecurity, telecommunication systems, and more. Our services are tailored to meet the unique needs of each client.
How do I setup a direct debit?
Simple Signup…
What is your direct debit scheme?
A direct debit is one of the safest and most convenient ways of paying your bills: Payments are made automatically, so bills are never forgotten, lost in the post or delayed by postal problems and there’s no risk of late payment charges.
It’s guaranteed…
Direct Debit payments come with a guarantee. So you’re automatically protected by three important safeguards:
- An immediate money-back guarantee from your bank or building society in the event of an error in the payment of your Direct Debit. It’s important to remember that the Guarantee covers all Direct Debit payments. It cannot be used to address contractual disputes between you and the billing organisation.
- Advance notice if the date or amount changes.
- The right to cancel at any time.
What industries do you specialise in?
We cater to a diverse range of industries, including finance, healthcare, manufacturing, education, and more. Our solutions are tailored to meet the specific needs of each sector.
To see how we can support you, visit our digisectors page.
How do I login to my number portal?
Easy Login
If you are just looking to change your out-of-hours routing or have a requirement for full disaster recovery changes, these can be made by logging on to your Number Manager Portal.
All you will need to access this from your web browser or mobile device, is your account code, username and password.
How can I protect myself and my computer from computer viruses?
Protecting yourself and your computer from viruses is crucial for maintaining a secure digital environment. At Digicomm we have the latest technology to help you prevent and control these risks.
For more information click here.
Do you offer managed IT services?
Yes, we provide managed IT services to handle routine IT tasks, monitor systems, perform regular maintenance, and proactively address issues before they escalate. Our Maintenance and Support services can help streamline IT operations and improve overall efficiency.
For more information click here.
Can you assist with data backup and disaster recovery planning?
We help businesses implement robust data backup solutions and develop comprehensive disaster recovery plans to minimise downtime and data loss in the event of a disaster or system failure.
What should I do if I experience technical issues with my service?
If you encounter technical issues with your service, please contact our customer support team, who will assist you in troubleshooting the problem and finding a solution.
I’ve been contacted and told I must change my telephone system before BT switch off the ISDN Lines! What’s going to happen and do I need to change my system?
The Facts
BT announced back in 2015 – 2016, that from 2020, you would no longer be able to purchase ISDN telephone lines and had a target date of 2025 for a full switch off of this older, highly expensive to maintain technology.
The date has more recently been revised and we will no longer be able to place orders for new ISDN services from September 2023 and forced migration to newer services, namely VoIP, SIP and Hosted during 2025.
You Might be Ready Anyway
Your current system may need to be changed however in many cases your system might be compatible or it might be the right time for you to invest in future-proofing your business and taking advantage of new advancements offered with this new solution.