Frequently Asked Questions

It’s our mission to help businesses communicate by providing the very best telecoms and IT solutions across the UK.  Ask us anything…

What's the best way to contact support?

The best way to contact us is by emailing [email protected]

Please visit our Customer Support page for more ways to contact us.

How do we change the inbound call routing to our business from our Geographic or Non-Geographic telephone number?

Single Interface, Limitless & Simple Functionality

At digicomm, we make the complex simple. None truer is this than with our inbound call management solution – Number Manager.

The platform’s user-friendly design and quick learning curve mean that even the most technophobic users can set up and manage detailed call-handling scenarios through the website or the app – with little training required.

What services do we currently offer to our clients?

We offer a wide range of IT and Telecom services, including network infrastructure, cloud solutions, cybersecurity, telecommunication systems, and more. Our services are tailored to meet the unique needs of each client.

How do I setup a direct debit?
What is your direct debit scheme?

A direct debit is one of the safest and most convenient ways of paying your bills: Payments are made automatically, so bills are never forgotten, lost in the post or delayed by postal problems and there’s no risk of late payment charges.

It’s guaranteed…

Direct Debit payments come with a guarantee. So you’re automatically protected by three important safeguards:

  • An immediate money-back guarantee from your bank or building society in the event of an error in the payment of your Direct Debit. It’s important to remember that the Guarantee covers all Direct Debit payments. It cannot be used to address contractual disputes between you and the billing organisation.
  • Advance notice if the date or amount changes.
  • The right to cancel at any time.
What industries do you specialise in?

We cater to a diverse range of industries, including finance, healthcare, manufacturing, education, and more. Our solutions are tailored to meet the specific needs of each sector.

To see how we can support you, visit our digisectors page.

How do I login to my number portal?

Easy Login

If you are just looking to change your out-of-hours routing or have a requirement for full disaster recovery changes, these can be made by logging on to your Number Manager Portal.

Login to your Number Portal >>

All you will need to access this from your web browser or mobile device, is your account code, username and password.

How can I protect myself and my computer from computer viruses?

Protecting yourself and your computer from viruses is crucial for maintaining a secure digital environment. At Digicomm we have the latest technology to help you prevent and control these risks.

For more information click here.

Do you offer managed IT services?

Yes, we provide managed IT services to handle routine IT tasks, monitor systems, perform regular maintenance, and proactively address issues before they escalate. Our Maintenance and Support services can help streamline IT operations and improve overall efficiency.

For more information click here.

Can you assist with data backup and disaster recovery planning?

We help businesses implement robust data backup solutions and develop comprehensive disaster recovery plans to minimise downtime and data loss in the event of a disaster or system failure.

What should I do if I experience technical issues with my service?

If you encounter technical issues with your service, please contact our customer support team, who will assist you in troubleshooting the problem and finding a solution.

I’ve been contacted and told I must change my telephone system before BT switch off the ISDN Lines! What’s going to happen and do I need to change my system?

The Facts

BT announced back in 2015 – 2016, that from 2020, you would no longer be able to purchase ISDN telephone lines and had a target date of 2025 for a full switch off of this older, highly expensive to maintain technology.

The date has more recently been revised and we will no longer be able to place orders for new ISDN services from September 2023 and forced migration to newer services, namely VoIP, SIP and Hosted during 2025.

You Might be Ready Anyway

Your current system may need to be changed however in many cases your system might be compatible or it might be the right time for you to invest in future-proofing your business and taking advantage of new advancements offered with this new solution.

Please speak to our friendly team to help you make an informed decision and answer any questions you might have.

Operations Manager - Bolton Arena

"I’ve worked with Digicomm for over 6 years on numerous projects and they now provide IT and Telephony services to Bolton Arena. Their support staff are extremely friendly and knowledgeable and go above and beyond to deal with any issues that may arise whether that be remotely or on site. From upgrading our IT network and associated hardware to the installation of a new telephony system I find Digicomm to be extremely professional in everything they do."

CEO - Go Ranks Ltd

"I highly recommend Mark Pollitt and his company Digicomm 360 Ltd, to any business wishing to reduce telephone and broadband costs.  After a detailed consultation and review with Mark, we were provided with a detailed proposal to install a new telephone for our Online Learning Platform.  Digicomm 360 Ltd will provide you with the right solution."

Office Manager - Heaton Medical Centre

"Whenever we have need to contact Digicomm, whether this be via email/ telephone call they are always very helpful and respond very quickly.
They have always helped and supported us with any issues/ queries we have had in the past.
A very good company with great staff."

CEO - Age UK Salford

"I'm so grateful that we placed our business with Digicomm. The solution you have provided us works brilliantly and especially in these challenging times, gives us the flexibility to keep working efficiently in a straightforward way when we cannot be office based.
The support from Tom and Warren has been responsive, timely and effective and delivered in a very friendly and accessible way."

Compliance Administrator - Manchester Deaf Centre

"Since our telephone system was installed in 2008 Digicomm 360 have always been on hand to offer great service and support, and recently when we needed them, they had our system up and running within the hour. Responsive, helpful staff and reliable service."

Owner - Raine & Bea

"Digicomm 360 came highly recommended by Martin Harrington (Chip n Pin) who recently set up a card payment system for me, prior to the opening of my new boutique in Clitheroe. After talking with the Digicomm team, they put together a solution to install a telephone/internet line and WiFi at the premises.

When I first moved into the building, I discovered that the phone line had been cut and wires were in disarray. Tom Hyde (Engineer) was very efficient in safely reconnecting the wires from outside and setting up the new internet and telephone line. Since installation, I have improved efficiencies around customer communication by having a landline and Wi-Fi that enables my card payment system to work. I am also able to update Raine & Bea’s social media accounts while on site. An excellent service from start to finish."

Managing Director - New Perspective NLP

"I would like to recommend Digicomm 360, a company that puts its customers first. This can only be done by the person in charge leading the way – Mark who is exemplary in his customer relationships."

Customer Service Manager - Heatrod Elements Limited

"My requests are always sorted in a very professional and quick manner. I’m very happy with Warren and his fantastic continued support of our account."

Managing Director - Business Over Breakfast

"I had lower back problems caused by holding my phone to my ear with my shoulder. After buying a Bluetooth headset from Digicomm, I could feel a massive difference within days. I could also walk around, whilst talking, making it much easier to reach my daily step goal.
I cannot recommend you and your team highly enough. The advice and service was outstanding, and I have no hesitation in recommending you to other businesses."

Managing Director- Commercial Contract Engineers

"We have been a customer of Digicomm for over 10 years now and during that time have received excellent service.
Over that time, they were involved in a full Telecoms system upgrade at our main site and then again in 2016 Digicomm set up the Telecoms system over at our additional site.
Their team are very knowledgeable and responds to our requests in a very timely manner which when in business is ultimately what the customer requires, great Service from a great team."

Westwood Motors

"What an experience can not fault this company from start to finish! We was in a rush to get a system up and running due to moving in a temporary building why the main office was being revamped! Lisa and Warren was there to help every step of the way to give everything we needed and squeeze us in at such short notice, thank you so much! Really appreciate it"

John ClaytonJohn Clayton
13:03 29 Apr 24
Extremely pleased with the service we received. From initial discussion to sign-off, the degree of professionalism and expertise was first class and always customer focused. Highly recommended would be an understatement, as this was a great job, very well done indeed.
Nikki BarlowNikki Barlow
09:48 11 Aug 23
I turned to Digicomm recently for their IT and Telecoms services and found myself genuinely impressed with their top-notch professionalism, forward-thinking solutions, round-the-clock support, attention to detail and fair pricing; the personalised care they provided made me feel like more than just a customer, solidifying them as my preferred technology partner in this rapidly evolving field. Consequently, I now find myself recommending Digicomm to others quite often.
Kieron HoughKieron Hough
20:14 02 Jun 23
What an experience can not fault this company from start to finish! We was in a rush to get a system up and running due to moving in a temporary building why the main office was being revamped! Lisa and Warren was there to help every step of the way to give everything we needed and squeeze us in at such short notice, thank you so much! Really appriciate it
David StothardDavid Stothard
17:30 27 Apr 22
I would like to thank and recommend the team at Digicomm. They have just completed the install of a hosted phone system @ BR Pharmaceuticals Ltd.
Sebastian ElliottSebastian Elliott
16:17 25 Apr 22
I'm rarely compelled to leave reviews but every dealing with Warren, Mark & Lisa at Digicomm has been a pleasure. A great service in moving us from an ancient phone system to hosted telephony with a very smooth install and transition. Very quick to respond to requests/queries/issues in a friendly, informative and comprehensive manner. - Marketing Manager @ Apollo Gardening Ltd. Sheffield.
Waz HWaz H
22:00 20 Jan 22
Adrian WalshAdrian Walsh
09:46 28 Sep 21
I have been using Digicomm360 for a number of years but recently upgraded all the telephone system and switched it all over to Digicomm. I have found the process hassle free, they are on the ball, ensuring it is all fitted in time as well as being on the end of a phone offering invaluable advise. I would highly recommend Digicomm360.
Grace GrieveGrace Grieve
15:42 15 Oct 20
The Digicomm 360 team have been looking after our IT for the past 6 months. They have made a huge difference to our business in terms of efficiency and productivity. The team are all fantastic and very responsive and have truly taken away the stress of IT and they will soon be putting machines in to our new offices. Fantastic service!
Shaz AzizShaz Aziz
13:09 12 May 20
We Recommend Mark and His Team at Digicomm 360 - they have gone above and beyond in providing best communication solutions for our Online Education Platform Business - All of our requirements were met and have delivered a reliable and professional service. Would Highly Recommend them for you business as well.