Business Communication Hub for Modern Businesses

Bring every customer conversation together in one intelligent communication platform.

Manage phone calls, WhatsApp, SMS, Microsoft Teams, Facebook Messenger, Instagram and customer enquiries from a single dashboard. Digicomm 360’s Business Communication Hub combines cloud telephony, CRM, omnichannel messaging and intelligent contact centre features to help your team deliver exceptional customer service from anywhere.

What is a Business Communication Hub?

Today’s customers expect businesses to respond quickly, regardless of how they choose to make contact. A Business Communication Hub brings every communication channel together into one easy-to-use platform, allowing your team to answer calls, messages, emails and social conversations without switching between multiple systems.

Built around our advanced cloud telephone system, the platform integrates CRM, call recording, reporting and collaboration tools to help your business become more efficient, more responsive and more productive.

Key Benefits of a Business Communication Hub

Designed to improve customer service, increase productivity and support modern ways of working, a Communication Hub helps your business communicate smarter from a single platform.

Manage Every Customer Conversation

Phone calls, WhatsApp, SMS, Microsoft Teams, Facebook Messenger, Instagram and more – all from one central platform.

Cloud Telephony Included

Every Communication Hub starts with our powerful hosted telephone system including voicemail to email, mobile apps, call bundles and auto attendants.

Improve Customer Service

Give your team complete visibility of every customer interaction so nothing gets missed.

Work Anywhere

Whether your staff are in the office, at home or on the move, everyone stays connected using desktops, mobiles or handsets.

Business Communication Hub Plans

Enhanced : Pure

Complete Voice
CRM
Call Recording
Wallboard

Enhanced : Campaign

Everything in Pure plus…
Dialler – Progressive and or Predictive

Enhanced : Helpdesk

Everything in Pure plus…
Helpdesk / Ticketing System

Enhanced : Social

Everything in Helpdesk plus…
Webchat
One Social Channel of choice
(Click2call, SMS Chat, WhatsApp, MS Teams, FB Messenger, Instagram, Viber)

Enhanced : Ultimate

Everything in Helpdesk plus…
All Channels
(Click2call, SMS Chat, WhatsApp, MS Teams, FB Messenger, Instagram, Viber)

Omni-channel : Contact Centre

The full works as described in all plans…
Including all channels
(Click2call, SMS Chat, WhatsApp, MS Teams, FB Messenger, Instagram, Viber)

Why Businesses Choose a Communication Hub

Businesses are moving away from disconnected communication systems because they waste valuable time and create inconsistent customer experiences. A Communication Hub centralises every interaction, giving your team complete visibility while making it easier to respond faster and deliver outstanding customer service.

Whether you’re answering incoming calls, managing support tickets, running outbound campaigns or communicating through WhatsApp and Microsoft Teams, everything is available from one secure platform.

As your business grows, your Communication Hub grows with you. Additional users, new communication channels and advanced features can all be added without replacing your existing system, making it a future-ready investment for businesses of every size.

Frequently Asked Questions

What is a Business Communication Hub?

A Business Communication Hub combines cloud telephony, CRM, messaging, reporting and collaboration tools into one easy-to-use platform, allowing your team to manage every customer interaction from one place.

Can the Communication Hub integrate with Microsoft Teams?

Yes. The platform integrates with Microsoft Teams, allowing users to make and receive business calls while working within Teams.

Can staff work remotely?

Absolutely. Employees can access the Communication Hub from desktops, laptops, smartphones or compatible desk phones, making hybrid and remote working simple.

Can I start small and upgrade later?

Yes. Our Communication Hub is designed to grow with your business. Additional users, communication channels and advanced features can be added whenever you need them.

Bring Every Conversation Together

Stop switching between multiple communication systems. Discover how a Business Communication Hub can improve customer service, increase productivity and simplify the way your team communicates.

Speak to a Digicomm 360 Communications Specialist today.

Looking to Get Even More from Your Business Communications?

Explore our expert guides on cloud telephony, business phone systems and communication solutions to help you choose the right services for your organisation.

VoIP Telephony Overview

From single users and small to medium businesses, right through to multi-national contact centres, we’ve got you covered with everything you need.

digivoice Cloud Telephony

digicomm360’s cloud-based phone system is built for businesses that need to stay connected anywhere, on any device. Complete flexibility and crystal-clear call quality.

Info & Music

Did you know 90% of callers will hang up if greeted by silence? Missed calls can mean missed sales opportunities and dissatisfied customers.

Operations Manager - Bolton Arena

"I’ve worked with Digicomm for over 6 years on numerous projects and they now provide IT and Telephony services to Bolton Arena. Their support staff are extremely friendly and knowledgeable and go above and beyond to deal with any issues that may arise whether that be remotely or on site. From upgrading our IT network and associated hardware to the installation of a new telephony system I find Digicomm to be extremely professional in everything they do."

CEO - Go Ranks Ltd

"I highly recommend Mark Pollitt and his company Digicomm 360 Ltd, to any business wishing to reduce telephone and broadband costs.  After a detailed consultation and review with Mark, we were provided with a detailed proposal to install a new telephone for our Online Learning Platform.  Digicomm 360 Ltd will provide you with the right solution."

Office Manager - Heaton Medical Centre

"Whenever we have need to contact Digicomm, whether this be via email/ telephone call they are always very helpful and respond very quickly.
They have always helped and supported us with any issues/ queries we have had in the past.
A very good company with great staff."

CEO - Age UK Salford

"I'm so grateful that we placed our business with Digicomm. The solution you have provided us works brilliantly and especially in these challenging times, gives us the flexibility to keep working efficiently in a straightforward way when we cannot be office based.
The support from Tom and Warren has been responsive, timely and effective and delivered in a very friendly and accessible way."

Compliance Administrator - Manchester Deaf Centre

"Since our telephone system was installed in 2008 Digicomm 360 have always been on hand to offer great service and support, and recently when we needed them, they had our system up and running within the hour. Responsive, helpful staff and reliable service."

Owner - Raine & Bea

"Digicomm 360 came highly recommended by Martin Harrington (Chip n Pin) who recently set up a card payment system for me, prior to the opening of my new boutique in Clitheroe. After talking with the Digicomm team, they put together a solution to install a telephone/internet line and WiFi at the premises.

When I first moved into the building, I discovered that the phone line had been cut and wires were in disarray. Tom Hyde (Engineer) was very efficient in safely reconnecting the wires from outside and setting up the new internet and telephone line. Since installation, I have improved efficiencies around customer communication by having a landline and Wi-Fi that enables my card payment system to work. I am also able to update Raine & Bea’s social media accounts while on site. An excellent service from start to finish."

Managing Director - New Perspective NLP

"I would like to recommend Digicomm 360, a company that puts its customers first. This can only be done by the person in charge leading the way – Mark who is exemplary in his customer relationships."

Customer Service Manager - Heatrod Elements Limited

"My requests are always sorted in a very professional and quick manner. I’m very happy with Warren and his fantastic continued support of our account."

Managing Director - Business Over Breakfast

"I had lower back problems caused by holding my phone to my ear with my shoulder. After buying a Bluetooth headset from Digicomm, I could feel a massive difference within days. I could also walk around, whilst talking, making it much easier to reach my daily step goal.
I cannot recommend you and your team highly enough. The advice and service was outstanding, and I have no hesitation in recommending you to other businesses."

Managing Director- Commercial Contract Engineers

"We have been a customer of Digicomm for over 10 years now and during that time have received excellent service.
Over that time, they were involved in a full Telecoms system upgrade at our main site and then again in 2016 Digicomm set up the Telecoms system over at our additional site.
Their team are very knowledgeable and responds to our requests in a very timely manner which when in business is ultimately what the customer requires, great Service from a great team."

Westwood Motors

"What an experience can not fault this company from start to finish! We was in a rush to get a system up and running due to moving in a temporary building why the main office was being revamped! Lisa and Warren was there to help every step of the way to give everything we needed and squeeze us in at such short notice, thank you so much! Really appreciate it"

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