
What is a Business Communication Hub?
Today’s customers expect businesses to respond quickly, regardless of how they choose to make contact. A Business Communication Hub brings every communication channel together into one easy-to-use platform, allowing your team to answer calls, messages, emails and social conversations without switching between multiple systems.
Built around our advanced cloud telephone system, the platform integrates CRM, call recording, reporting and collaboration tools to help your business become more efficient, more responsive and more productive.
Key Benefits of a Business Communication Hub
Designed to improve customer service, increase productivity and support modern ways of working, a Communication Hub helps your business communicate smarter from a single platform.
Manage Every Customer Conversation
Phone calls, WhatsApp, SMS, Microsoft Teams, Facebook Messenger, Instagram and more – all from one central platform.
Cloud Telephony Included
Every Communication Hub starts with our powerful hosted telephone system including voicemail to email, mobile apps, call bundles and auto attendants.
Improve Customer Service
Give your team complete visibility of every customer interaction so nothing gets missed.
Work Anywhere
Whether your staff are in the office, at home or on the move, everyone stays connected using desktops, mobiles or handsets.
Business Communication Hub Plans

Enhanced : Pure
Complete Voice
CRM
Call Recording
Wallboard

Enhanced : Campaign
Everything in Pure plus…
Dialler – Progressive and or Predictive

Enhanced : Helpdesk
Everything in Pure plus…
Helpdesk / Ticketing System

Enhanced : Social
Everything in Helpdesk plus…
Webchat
One Social Channel of choice
(Click2call, SMS Chat, WhatsApp, MS Teams, FB Messenger, Instagram, Viber)

Enhanced : Ultimate
Everything in Helpdesk plus…
All Channels
(Click2call, SMS Chat, WhatsApp, MS Teams, FB Messenger, Instagram, Viber)

Omni-channel : Contact Centre
The full works as described in all plans…
Including all channels
(Click2call, SMS Chat, WhatsApp, MS Teams, FB Messenger, Instagram, Viber)
Why Businesses Choose a Communication Hub
Businesses are moving away from disconnected communication systems because they waste valuable time and create inconsistent customer experiences. A Communication Hub centralises every interaction, giving your team complete visibility while making it easier to respond faster and deliver outstanding customer service.
Whether you’re answering incoming calls, managing support tickets, running outbound campaigns or communicating through WhatsApp and Microsoft Teams, everything is available from one secure platform.
As your business grows, your Communication Hub grows with you. Additional users, new communication channels and advanced features can all be added without replacing your existing system, making it a future-ready investment for businesses of every size.
Frequently Asked Questions
What is a Business Communication Hub?
A Business Communication Hub combines cloud telephony, CRM, messaging, reporting and collaboration tools into one easy-to-use platform, allowing your team to manage every customer interaction from one place.
Can the Communication Hub integrate with Microsoft Teams?
Yes. The platform integrates with Microsoft Teams, allowing users to make and receive business calls while working within Teams.
Can staff work remotely?
Absolutely. Employees can access the Communication Hub from desktops, laptops, smartphones or compatible desk phones, making hybrid and remote working simple.
Can I start small and upgrade later?
Yes. Our Communication Hub is designed to grow with your business. Additional users, communication channels and advanced features can be added whenever you need them.
Bring Every Conversation Together
Stop switching between multiple communication systems. Discover how a Business Communication Hub can improve customer service, increase productivity and simplify the way your team communicates.
Speak to a Digicomm 360 Communications Specialist today.
Looking to Get Even More from Your Business Communications?
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