Can staff use the Communication Hub when working remotely?

Yes. Employees can access the Communication Hub using compatible desktop applications, laptops, smartphones and business desk phones, making it suitable for remote and hybrid working.

Business Communication Hub for Modern Businesses

Q: Can the Communication Hub integrate with Microsoft Teams?

Yes. The Communication Hub can integrate with Microsoft Teams, allowing users to make and receive business calls while working within the Teams platform.

Q: Can I add more users and features later?

Yes. The Communication Hub is scalable, so additional users, communication channels and advanced features can be added as your organisation grows.

Bring every customer conversation together in one intelligent communication platform.

Manage phone calls, WhatsApp, SMS, Microsoft Teams, Facebook Messenger, Instagram and customer enquiries from a single dashboard. Digicomm 360’s Business Communication Hub combines cloud telephony, CRM, omnichannel messaging and intelligent contact centre features to help your team deliver exceptional customer service from anywhere.

View our Brochure

What is a Business Communication Hub?

Today’s customers expect businesses to respond quickly, regardless of how they choose to make contact. A Business Communication Hub brings every communication channel together into one easy-to-use platform, allowing your team to answer calls, messages, emails and social conversations without switching between multiple systems.

Built around our advanced cloud telephone system, the platform integrates CRM, call recording, reporting and collaboration tools to help your business become more efficient, more responsive and more productive.

Speak to an IT & Telecoms Expert Today!
01204 201 201

Key Benefits of a Business Communication Hub

Designed to improve customer service, increase productivity and support modern ways of working, a Communication Hub helps your business communicate smarter from a single platform.

Manage Every Customer Conversation

Phone calls, WhatsApp, SMS, Microsoft Teams, Facebook Messenger, Instagram and more – all from one central platform.

Cloud Telephony Included

Every Communication Hub starts with our powerful hosted telephone system including voicemail to email, mobile apps, call bundles and auto attendants.

Improve Customer Service

Give your team complete visibility of every customer interaction so nothing gets missed.

Work Anywhere

Whether your staff are in the office, at home or on the move, everyone stays connected using desktops, mobiles or handsets.

Business Communication Hub Plans

Enhanced : Pure

Complete Voice
CRM
Call Recording
Wallboard

Enhanced : Campaign

Everything in Pure plus…
Dialler – Progressive and or Predictive

Enhanced : Helpdesk

Everything in Pure plus…
Helpdesk / Ticketing System

Enhanced : Social

Everything in Helpdesk plus…
Webchat
One Social Channel of choice
(Click2call, SMS Chat, WhatsApp, MS Teams, FB Messenger, Instagram, Viber)

Enhanced : Ultimate

Everything in Helpdesk plus…
All Channels
(Click2call, SMS Chat, WhatsApp, MS Teams, FB Messenger, Instagram, Viber)

Omni-channel : Contact Centre

The full works as described in all plans…
Including all channels
(Click2call, SMS Chat, WhatsApp, MS Teams, FB Messenger, Instagram, Viber)

Why Businesses Choose a Communication Hub

Businesses are moving away from disconnected communication systems because they waste valuable time and create inconsistent customer experiences. A Communication Hub centralises every interaction, giving your team complete visibility while making it easier to respond faster and deliver outstanding customer service.

Whether you’re answering incoming calls, managing support tickets, running outbound campaigns or communicating through WhatsApp and Microsoft Teams, everything is available from one secure platform.

As your business grows, your Communication Hub grows with you. Additional users, new communication channels and advanced features can all be added without replacing your existing system, making it a future-ready investment for businesses of every size.

Speak to an IT & Telecoms Expert Today!
01204 201 201

Frequently Asked Questions

What is a Business Communication Hub?

A Business Communication Hub combines cloud telephony, CRM, messaging, reporting and collaboration tools into one easy-to-use platform, allowing your team to manage every customer interaction from one place.

Can the Communication Hub integrate with Microsoft Teams?

Yes. The platform integrates with Microsoft Teams, allowing users to make and receive business calls while working within Teams.

Can staff work remotely?

Absolutely. Employees can access the Communication Hub from desktops, laptops, smartphones or compatible desk phones, making hybrid and remote working simple.

Can I start small and upgrade later?

Yes. Our Communication Hub is designed to grow with your business. Additional users, communication channels and advanced features can be added whenever you need them.

Bring Every Conversation Together

Stop switching between multiple communication systems. Discover how a Business Communication Hub can improve customer service, increase productivity and simplify the way your team communicates.

Speak to a Digicomm 360 Communications Specialist today.

View our Brochure

Looking to Get Even More from Your Business Communications?

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VoIP Telephony Overview

From single users and small to medium businesses, right through to multi-national contact centres, we’ve got you covered with everything you need.

Telephony

digivoice Cloud Telephony

digicomm360’s cloud-based phone system is built for businesses that need to stay connected anywhere, on any device. Complete flexibility and crystal-clear call quality.

digivoice

Info & Music

Did you know 90% of callers will hang up if greeted by silence? Missed calls can mean missed sales opportunities and dissatisfied customers.

On Hold

Customer Testimonials

Operations Manager - Bolton Arena

"I’ve worked with Digicomm for over 6 years on numerous projects and they now provide IT and Telephony services to Bolton Arena. Their support staff are extremely friendly and knowledgeable and go above and beyond to deal with any issues that may arise whether that be remotely or on site. From upgrading our IT network and associated hardware to the installation of a new telephony system I find Digicomm to be extremely professional in everything they do."

CEO - Go Ranks Ltd

"I highly recommend Mark Pollitt and his company Digicomm 360 Ltd, to any business wishing to reduce telephone and broadband costs. After a detailed consultation and review with Mark, we were provided with a detailed proposal to install a new telephone for our Online Learning Platform. Digicomm 360 Ltd will provide you with the right solution."

Office Manager - Heaton Medical Centre

"Whenever we have need to contact Digicomm, whether this be via email/ telephone call they are always very helpful and respond very quickly.
They have always helped and supported us with any issues/ queries we have had in the past.
A very good company with great staff."

CEO - Age UK Salford

"I'm so grateful that we placed our business with Digicomm. The solution you have provided us works brilliantly and especially in these challenging times, gives us the flexibility to keep working efficiently in a straightforward way when we cannot be office based.
The support from Tom and Warren has been responsive, timely and effective and delivered in a very friendly and accessible way."

Compliance Administrator - Manchester Deaf Centre

"Since our telephone system was installed in 2008 Digicomm 360 have always been on hand to offer great service and support, and recently when we needed them, they had our system up and running within the hour. Responsive, helpful staff and reliable service."

Owner - Raine & Bea

"Digicomm 360 came highly recommended by Martin Harrington (Chip n Pin) who recently set up a card payment system for me, prior to the opening of my new boutique in Clitheroe. After talking with the Digicomm team, they put together a solution to install a telephone/internet line and WiFi at the premises.

When I first moved into the building, I discovered that the phone line had been cut and wires were in disarray. Tom Hyde (Engineer) was very efficient in safely reconnecting the wires from outside and setting up the new internet and telephone line. Since installation, I have improved efficiencies around customer communication by having a landline and Wi-Fi that enables my card payment system to work. I am also able to update Raine & Bea’s social media accounts while on site. An excellent service from start to finish."

Managing Director - New Perspective NLP

"I would like to recommend Digicomm 360, a company that puts its customers first. This can only be done by the person in charge leading the way – Mark who is exemplary in his customer relationships."

Customer Service Manager - Heatrod Elements Limited

"My requests are always sorted in a very professional and quick manner. I’m very happy with Warren and his fantastic continued support of our account."

Managing Director - Business Over Breakfast

"I had lower back problems caused by holding my phone to my ear with my shoulder. After buying a Bluetooth headset from Digicomm, I could feel a massive difference within days. I could also walk around, whilst talking, making it much easier to reach my daily step goal.
I cannot recommend you and your team highly enough. The advice and service was outstanding, and I have no hesitation in recommending you to other businesses."

Managing Director- Commercial Contract Engineers

"We have been a customer of Digicomm for over 10 years now and during that time have received excellent service.
Over that time, they were involved in a full Telecoms system upgrade at our main site and then again in 2016 Digicomm set up the Telecoms system over at our additional site.
Their team are very knowledgeable and responds to our requests in a very timely manner which when in business is ultimately what the customer requires, great Service from a great team."

Westwood Motors

"What an experience can not fault this company from start to finish! We was in a rush to get a system up and running due to moving in a temporary building why the main office was being revamped! Lisa and Warren was there to help every step of the way to give everything we needed and squeeze us in at such short notice, thank you so much! Really appreciate it"

      All reviews
 
   Google
 
   Facebook
 
 
  
 
 
 
  4.8
 4.8
 Top Rated Service 
   Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
 
 
 
    
 4.8
 4.8
 Top Rated Service 
   Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
 
 
 
    
 5.0
 5.0
 Top Rated Service 
   Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
 
 
 
 
 
   
 
 
      Posted on Google  
   
   Nick Harman 
 17 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. A great, professional company, who, on the occasions we need them, are always on-hand to help us at RADCaT with quick and effective solutions.
  
 
     Posted on Google  
   
   Jane Dixon 
 21 August 2025
 
 
 Trustindex verifies that the original source of the review is Google. A big thank you to Digicomm 360 for all the support you give us. You’re always so quick to respond, friendly, helpful and reliable – it makes such a difference knowing the technical side of things is in safe hands, so we can focus on the work we do best while you do the work you do best. On top of that, Digicomm has been fantastic supporters and Patrons of our service, which means a lot - and we are hoping Mark will agree to doing a cycle challenge with us next year!
  
 
     Posted on Google  
   
   Niel Cope 
 8 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. Digicomm 360 have looked after our telephony, IT  and support for several years including putting in the IT infrasture  of our new building.  Recently we took their advice and updated our laptops, monitors and docking stations. Tom the engineer, arrived bang on time, installed and tested all the new hardware and helped us to familiarise ourselves withe the new equipment and software.  Great service thanks Tom and thanks Digicomm 360, highly recommended!
  
 
     Posted on Google  
   
   John Clayton 
 29 April 2024
 
 
 Trustindex verifies that the original source of the review is Google. Extremely pleased with the service we received. From initial discussion to sign-off, the degree of professionalism and expertise was first class and always customer focused. Highly recommended would be an understatement, as this was a great job, very well done indeed.
  
 
     Posted on Google  
   
   Kieron Hough 
 2 June 2023
 
 
 Trustindex verifies that the original source of the review is Google. What an experience can not fault this company from start to finish! We was in a rush to get a system up and running due to moving in a temporary building why the main office was being revamped! Lisa and Warren was there to help every step of the way to give everything we needed and squeeze us in at such short notice, thank you so much! Really appriciate it
  
 
     Posted on Google  
   
   David Stothard 
 27 April 2022
 
 
 Trustindex verifies that the original source of the review is Google. I would like to thank and recommend the team at Digicomm. They have just completed the install of a hosted phone system @ BR Pharmaceuticals Ltd.
  
 
     Posted on Google  
   
   Sebastian Elliott 
 25 April 2022
 
 
 Trustindex verifies that the original source of the review is Google. I'm rarely compelled to leave reviews but every dealing with Warren, Mark & Lisa at Digicomm has been a pleasure. A great service in moving us from an ancient phone system to hosted telephony with a very smooth install and transition. Very quick to respond to requests/queries/issues in a friendly, informative and comprehensive manner. - Marketing Manager @ Apollo Gardening Ltd. Sheffield.
  
 
     Posted on Google  
   
   Waz H 
 20 January 2022
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
     Posted on Google  
   
   Adrian Walsh 
 28 September 2021
 
 
 Trustindex verifies that the original source of the review is Google. I have been using Digicomm360 for a number of years but recently upgraded all the telephone system and switched it all over to Digicomm. I have found the process hassle free, they are on the ball, ensuring it is all fitted in time as well as being on the end of a phone offering invaluable advise. I would highly recommend Digicomm360.
  
 
     Posted on Google  
   
   Grace Grieve 
 15 October 2020
 
 
 Trustindex verifies that the original source of the review is Google. The Digicomm 360 team have been looking after our IT for the past 6 months. They have made a huge difference to our business in terms of efficiency and productivity. The team are all fantastic and very responsive and have truly taken away the stress of IT and they will soon be putting machines in to our new offices. Fantastic service!
  
 
     Posted on Google  
   
   Kathryn Southall 
 8 September 2020
 
 
 Trustindex verifies that the original source of the review is Google. I highly recommend Mark and his team for your IT systems and support if you are a small to medium size business.  The Technical team are excellent, their continued patience and nowledge has saved us valuable time and money.
  
 
     Posted on Facebook  
   
   Shaz Aziz 
 12 May 2020
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. I highly recommend Mark Pollitt and his company, Digicomm 360 Ltd, to any business wishing to reduce telephone & broadband costs. After a detailed consultation and review with Mark, we were provided with a detailed proposal to install a new telephone for out Online Learning Platform - Digicomm 360 Ltd will provide you with right solution.
  
 
     Posted on Google  
   
   Shaz Aziz 
 12 May 2020
 
 
 Trustindex verifies that the original source of the review is Google. We Recommend Mark and His Team at Digicomm 360 - they have gone above and beyond in providing best communication solutions for our Online Education Platform Business - All of our requirements were met and have delivered a reliable and professional service. Would Highly Recommend them for you business as well.
  
 
     Posted on Facebook  
   
   Akhlaq Ahmad 
 21 March 2017
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. 
  
 
     Posted on Facebook  
   
   Mohammed Iqbal 
 21 March 2017
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. 
  
 
     Posted on Google  
   
   David Brownrigg 
 20 October 2016
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service across the board, staff are really good to work with and are very knowledgeable and helped from start to finish, would defiantly  recommend keep up the good work guys :)

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