Music on Hold for Business

Professional Music, On Hold Messages and Telephone Greetings That Keep Customers Engaged

Turn waiting time into an opportunity to promote your business. Digicomm 360 creates professional music on hold and information on hold solutions that improve customer experience, reduce abandoned calls and help you market your products and services while callers wait.

Professional Music on Hold That Works for Your Business

Silence is one of the quickest ways to lose a customer’s attention. When callers are placed on hold without music or information, many assume they’ve been disconnected and simply hang up.

Professional music on hold reassures callers that their call is still connected while creating a more positive experience. Combined with professionally recorded messages, your cloud telephone system can promote products, answer common questions, advertise special offers and strengthen your brand before your team even answers the phone.

Whether you’re a small business or a busy customer service team, music on hold transforms waiting time into valuable communication time.

The Benefits of Professional Music on Hold

Keep callers engaged, strengthen your brand and turn every second on hold into an opportunity to improve customer experience and promote your business.

Keep Customers Engaged

Reassure callers with professional music and messages while they wait.

Promote Your Business

Advertise products, services, promotions and important announcements automatically.

Strengthen Your Brand

Professional voice recordings create a polished first impression every time someone calls.

Reduce Abandoned Calls

Keep callers informed and entertained, encouraging them to stay on the line for longer.

When combined with intelligent call management, on-hold messages can help create a smoother and more professional caller journey.

Music on Hold Services For Your Business

Music on Hold

Professionally licensed background music designed to keep callers engaged.

Information on Hold

Promote your services, opening hours, seasonal offers and business updates.

Professional Voiceovers

Choose from a range of experienced male and female voice artists to match your brand.

Telephone Greetings

Welcome callers with a friendly, professional introduction before calls are answered.

Seasonal Messages

Keep customers informed about holiday opening hours, promotions and important updates.

Fully Managed Service

We’ll help create, update and manage your recordings whenever your business changes.

Why Music on Hold Matters

Many businesses underestimate how much time customers spend waiting on hold.

Rather than leaving callers listening to silence, your telephone system can reassure them that their call is important while providing useful information about your business.

Music on hold also creates additional marketing opportunities. Every caller has already chosen to contact your business, making them one of the most engaged audiences you’ll ever have. By promoting complementary services, highlighting special offers or explaining frequently asked questions, you can improve customer experience while reducing pressure on your staff.

Professional recordings also create consistency across your organisation, ensuring every caller receives the same high-quality experience regardless of who answers the phone.

Discover how professionally produced music on hold can improve customer experience, reduce abandoned calls and create valuable marketing opportunities every time your phone rings.

Creating Your Perfect Music on Hold

Creating your ideal music on hold solution is simple. Choose the style of background music that best reflects your brand, select a professional voice artist, and we’ll produce a polished recording ready for your telephone system.

Whether you prefer calm and professional, upbeat and energetic or warm and welcoming, we’ll help you create the perfect first impression for every caller.

Need to update your messages for Christmas, new products or special promotions? We can quickly refresh your recordings whenever your business changes.

Setting up music and information on hold couldn’t be easier…

…choose your voice and music with our digicomm mega mixer!

Step one...

Select the music

Step two...

Select the type of voice you want

Step three

Merge the two, crank up the speakers and play DJ until you find your perfect blend!

Choose the music on hold

Choose the voice on hold

Why Choose Digicomm 360?

Your telephone system is often the first interaction customers have with your business.

We help organisations create professional music on hold, telephone greetings and information messages that reflect their brand and improve the customer experience.

Working alongside your cloud telephone system, our music on hold solutions are easy to update and designed to grow with your business. Whether you need a simple welcome message or fully managed on-hold marketing, our team is here to help.

Music and information on hold can also form part of a wider Business Communication Hub, bringing telephony, CRM and customer communication tools together.

Frequently Asked Questions

What is music on hold?

Music on hold plays background music and recorded messages while callers are waiting for someone to answer, creating a more professional customer experience.

Can I advertise my services while customers are on hold?

Yes. On-hold messages are an excellent way to promote products, services, seasonal offers, opening hours and important business information.

Can I choose the voice and music?

Absolutely. You can select from a range of professional voice artists and music styles to match your brand.

Can recordings be updated?

Yes. Your recordings can be updated whenever your business changes, including promotions, seasonal opening hours or new services.

Make Every Minute on Hold Count

Turn waiting time into an opportunity to impress customers, strengthen your brand and promote your business with professional music and information on hold.

Looking to Get Even More from Your Business Communications?

Explore our expert guides on cloud telephony, business phone systems and communication solutions to help you choose the right services for your organisation.

Customer Testimonials

Operations Manager - Bolton Arena

"I’ve worked with Digicomm for over 6 years on numerous projects and they now provide IT and Telephony services to Bolton Arena. Their support staff are extremely friendly and knowledgeable and go above and beyond to deal with any issues that may arise whether that be remotely or on site. From upgrading our IT network and associated hardware to the installation of a new telephony system I find Digicomm to be extremely professional in everything they do."

CEO - Go Ranks Ltd

"I highly recommend Mark Pollitt and his company Digicomm 360 Ltd, to any business wishing to reduce telephone and broadband costs.  After a detailed consultation and review with Mark, we were provided with a detailed proposal to install a new telephone for our Online Learning Platform.  Digicomm 360 Ltd will provide you with the right solution."

Office Manager - Heaton Medical Centre

"Whenever we have need to contact Digicomm, whether this be via email/ telephone call they are always very helpful and respond very quickly.
They have always helped and supported us with any issues/ queries we have had in the past.
A very good company with great staff."

CEO - Age UK Salford

"I'm so grateful that we placed our business with Digicomm. The solution you have provided us works brilliantly and especially in these challenging times, gives us the flexibility to keep working efficiently in a straightforward way when we cannot be office based.
The support from Tom and Warren has been responsive, timely and effective and delivered in a very friendly and accessible way."

Compliance Administrator - Manchester Deaf Centre

"Since our telephone system was installed in 2008 Digicomm 360 have always been on hand to offer great service and support, and recently when we needed them, they had our system up and running within the hour. Responsive, helpful staff and reliable service."

Owner - Raine & Bea

"Digicomm 360 came highly recommended by Martin Harrington (Chip n Pin) who recently set up a card payment system for me, prior to the opening of my new boutique in Clitheroe. After talking with the Digicomm team, they put together a solution to install a telephone/internet line and WiFi at the premises.

When I first moved into the building, I discovered that the phone line had been cut and wires were in disarray. Tom Hyde (Engineer) was very efficient in safely reconnecting the wires from outside and setting up the new internet and telephone line. Since installation, I have improved efficiencies around customer communication by having a landline and Wi-Fi that enables my card payment system to work. I am also able to update Raine & Bea’s social media accounts while on site. An excellent service from start to finish."

Managing Director - New Perspective NLP

"I would like to recommend Digicomm 360, a company that puts its customers first. This can only be done by the person in charge leading the way – Mark who is exemplary in his customer relationships."

Customer Service Manager - Heatrod Elements Limited

"My requests are always sorted in a very professional and quick manner. I’m very happy with Warren and his fantastic continued support of our account."

Managing Director - Business Over Breakfast

"I had lower back problems caused by holding my phone to my ear with my shoulder. After buying a Bluetooth headset from Digicomm, I could feel a massive difference within days. I could also walk around, whilst talking, making it much easier to reach my daily step goal.
I cannot recommend you and your team highly enough. The advice and service was outstanding, and I have no hesitation in recommending you to other businesses."

Managing Director- Commercial Contract Engineers

"We have been a customer of Digicomm for over 10 years now and during that time have received excellent service.
Over that time, they were involved in a full Telecoms system upgrade at our main site and then again in 2016 Digicomm set up the Telecoms system over at our additional site.
Their team are very knowledgeable and responds to our requests in a very timely manner which when in business is ultimately what the customer requires, great Service from a great team."

Westwood Motors

"What an experience can not fault this company from start to finish! We was in a rush to get a system up and running due to moving in a temporary building why the main office was being revamped! Lisa and Warren was there to help every step of the way to give everything we needed and squeeze us in at such short notice, thank you so much! Really appreciate it"

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