Call Recording & Call Management

Keeping track of your calls can lead to exciting opportunities…

Take total control of your business numbers and manage how your calls are handled with…

Did you know that by better managing your calls, you’ll be running your entire business more effectively – and more profitably?

Communication is king, and your telephone, email and internet are your most valuable business tools. Our bespoke, cutting-edge system puts customers in complete control of their calls, and in turn, it will change the day-to-day running of your business.

Real-time and scheduled call reporting…

Get total control of your business numbers and manage how your calls are handled. With real-time and scheduled reporting and the ability to change routing with the click of a button, you can easily create and control all aspects of your telephony requirements, making immediate changes whenever you need to.

If you can’t measure it – you can’t manage it…

Speak to an IT & Telecoms Expert Today!
01204 201 201

The most flexible call recording system…

Whether you want to improve staff training, offer legal protection or gain better customer insight, recording calls is an essential service for many companies.

Our extensive call recording package gives you access to essential statistics on each of your calls, allowing you to efficiently manage your call traffic. From “hello” to “goodbye” (also known as cradle to grave), you can monitor exactly what’s happening in each call through an easy–to–use system.

Our call recording service provides you with the flexibility to record calls whenever needed. For security purposes, you can opt for call recording to be always on, preventing manual override. Alternatively, manual options mean you can start and stop call recording whenever necessary, even during the call.

This simple and convenient service allows you to store recordings for as long as your industry dictates. You can choose for the recordings to be stored online, individually emailed to a specified mailbox, or to a server of your choice.

The benefits of a call recording system…

Measure & Manage Customer Service

Measure and manage your customer service levels, customer interaction and sales conversions

Monitor Staff Performance

Staff performance – the secret appraisal tool

Call Recording

Easy and secure call recordings

Better Staff Training

Improve staff training, get better customer insight

Legal Security

Call recordings offer legal security

Assessing Internal Systems

Ensure equipment and lines are being used effectively

PCI DSS & GDPR Compliant

Call recording is PCI DSS and GDPR compliant

VoIP & Hosted Telephony

From single users and small to medium businesses, right through to multi-national contact centres, we’ve got you covered with everything you need.

Geo & Non Geo Telephone

Do you want to promote different locations for your business? Do you want a premium service that produces an income? Do you need a competition or services line?

Info & Music

Did you know 90% of callers will hang up if greeted by silence? Missed calls can mean missed sales opportunities and dissatisfied customers.

Operations Manager - Bolton Arena

"I’ve worked with Digicomm for over 6 years on numerous projects and they now provide IT and Telephony services to Bolton Arena. Their support staff are extremely friendly and knowledgeable and go above and beyond to deal with any issues that may arise whether that be remotely or on site. From upgrading our IT network and associated hardware to the installation of a new telephony system I find Digicomm to be extremely professional in everything they do."

CEO - Go Ranks Ltd

"I highly recommend Mark Pollitt and his company Digicomm 360 Ltd, to any business wishing to reduce telephone and broadband costs.  After a detailed consultation and review with Mark, we were provided with a detailed proposal to install a new telephone for our Online Learning Platform.  Digicomm 360 Ltd will provide you with the right solution."

Office Manager - Heaton Medical Centre

"Whenever we have need to contact Digicomm, whether this be via email/ telephone call they are always very helpful and respond very quickly.
They have always helped and supported us with any issues/ queries we have had in the past.
A very good company with great staff."

CEO - Age UK Salford

"I'm so grateful that we placed our business with Digicomm. The solution you have provided us works brilliantly and especially in these challenging times, gives us the flexibility to keep working efficiently in a straightforward way when we cannot be office based.
The support from Tom and Warren has been responsive, timely and effective and delivered in a very friendly and accessible way."

Compliance Administrator - Manchester Deaf Centre

"Since our telephone system was installed in 2008 Digicomm 360 have always been on hand to offer great service and support, and recently when we needed them, they had our system up and running within the hour. Responsive, helpful staff and reliable service."

Owner - Raine & Bea

"Digicomm 360 came highly recommended by Martin Harrington (Chip n Pin) who recently set up a card payment system for me, prior to the opening of my new boutique in Clitheroe. After talking with the Digicomm team, they put together a solution to install a telephone/internet line and WiFi at the premises.

When I first moved into the building, I discovered that the phone line had been cut and wires were in disarray. Tom Hyde (Engineer) was very efficient in safely reconnecting the wires from outside and setting up the new internet and telephone line. Since installation, I have improved efficiencies around customer communication by having a landline and Wi-Fi that enables my card payment system to work. I am also able to update Raine & Bea’s social media accounts while on site. An excellent service from start to finish."

Managing Director - New Perspective NLP

"I would like to recommend Digicomm 360, a company that puts its customers first. This can only be done by the person in charge leading the way – Mark who is exemplary in his customer relationships."

Customer Service Manager - Heatrod Elements Limited

"My requests are always sorted in a very professional and quick manner. I’m very happy with Warren and his fantastic continued support of our account."

Managing Director - Business Over Breakfast

"I had lower back problems caused by holding my phone to my ear with my shoulder. After buying a Bluetooth headset from Digicomm, I could feel a massive difference within days. I could also walk around, whilst talking, making it much easier to reach my daily step goal.
I cannot recommend you and your team highly enough. The advice and service was outstanding, and I have no hesitation in recommending you to other businesses."

Managing Director- Commercial Contract Engineers

"We have been a customer of Digicomm for over 10 years now and during that time have received excellent service.
Over that time, they were involved in a full Telecoms system upgrade at our main site and then again in 2016 Digicomm set up the Telecoms system over at our additional site.
Their team are very knowledgeable and responds to our requests in a very timely manner which when in business is ultimately what the customer requires, great Service from a great team."

Westwood Motors

"What an experience can not fault this company from start to finish! We was in a rush to get a system up and running due to moving in a temporary building why the main office was being revamped! Lisa and Warren was there to help every step of the way to give everything we needed and squeeze us in at such short notice, thank you so much! Really appreciate it"

John ClaytonJohn Clayton
13:03 29 Apr 24
Extremely pleased with the service we received. From initial discussion to sign-off, the degree of professionalism and expertise was first class and always customer focused. Highly recommended would be an understatement, as this was a great job, very well done indeed.
Nikki BarlowNikki Barlow
09:48 11 Aug 23
I turned to Digicomm360 recently for their IT and Telecoms services and found myself genuinely impressed with their top-notch professionalism, forward-thinking solutions, round-the-clock support, attention to detail and fair pricing; the personalised care they provided made me feel like more than just a customer, solidifying them as my preferred technology partner in this rapidly evolving field. Consequently, I now find myself recommending Digicomm360 to others quite often.
Kieron HoughKieron Hough
20:14 02 Jun 23
What an experience can not fault this company from start to finish! We was in a rush to get a system up and running due to moving in a temporary building why the main office was being revamped! Lisa and Warren was there to help every step of the way to give everything we needed and squeeze us in at such short notice, thank you so much! Really appriciate it
David StothardDavid Stothard
17:30 27 Apr 22
I would like to thank and recommend the team at Digicomm. They have just completed the install of a hosted phone system @ BR Pharmaceuticals Ltd.
Sebastian ElliottSebastian Elliott
16:17 25 Apr 22
I'm rarely compelled to leave reviews but every dealing with Warren, Mark & Lisa at Digicomm has been a pleasure. A great service in moving us from an ancient phone system to hosted telephony with a very smooth install and transition. Very quick to respond to requests/queries/issues in a friendly, informative and comprehensive manner. - Marketing Manager @ Apollo Gardening Ltd. Sheffield.
Waz HWaz H
22:00 20 Jan 22
Adrian WalshAdrian Walsh
09:46 28 Sep 21
I have been using Digicomm360 for a number of years but recently upgraded all the telephone system and switched it all over to Digicomm. I have found the process hassle free, they are on the ball, ensuring it is all fitted in time as well as being on the end of a phone offering invaluable advise. I would highly recommend Digicomm360.
Grace GrieveGrace Grieve
15:42 15 Oct 20
The Digicomm 360 team have been looking after our IT for the past 6 months. They have made a huge difference to our business in terms of efficiency and productivity. The team are all fantastic and very responsive and have truly taken away the stress of IT and they will soon be putting machines in to our new offices. Fantastic service!
Shaz AzizShaz Aziz
13:09 12 May 20
We Recommend Mark and His Team at Digicomm 360 - they have gone above and beyond in providing best communication solutions for our Online Education Platform Business - All of our requirements were met and have delivered a reliable and professional service. Would Highly Recommend them for you business as well.
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