Can you support telephone systems you did not install?

Digicomm 360 may be able to support an existing telephone system installed by another provider, subject to an initial assessment of the platform, equipment, configuration and compatibility.

Do you support both cloud and traditional telephone systems?

Yes. Digicomm 360 supports cloud-hosted VoIP systems, SIP services, traditional on-premise PBX systems and hybrid telecoms environments.

Can you provide emergency telephone system support?

Digicomm 360 provides responsive support for urgent telephone system faults. Depending on the issue and support arrangement, assistance may be delivered remotely or on site to help minimise disruption and restore communications.

What is music on hold?

Music on hold plays background music and recorded messages while callers wait for someone to answer. It reassures callers that they are still connected and helps create a more professional customer experience.

Can I advertise my services while customers are on hold?

Yes. Information on hold can be used to promote products, services, special offers, seasonal messages, opening hours and important business updates while callers wait.

Can I choose the voice and music?

Yes. Businesses can choose from a selection of professional voices and music styles to create an on hold experience that reflects their brand and audience.

Can music and on hold messages be updated?

Yes. Music, telephone greetings and information on hold messages can be updated when services, promotions, opening hours or other business information changes.

Business Telephony Support & Maintenance

Q: What does business telephony support include?

Business telephony support can include fault diagnosis, troubleshooting, system maintenance, proactive monitoring, software updates, system optimisation and technical advice for cloud, VoIP, PBX and hybrid telephone systems.

Expert Telephone System Support for Reliable Business Communications

Whether you use a cloud-based VoIP phone system, an on-premise PBX or a hybrid telecoms solution, Digicomm 360 provides fast, reliable business telephony support to keep your communications running smoothly. From proactive maintenance and system monitoring to rapid fault resolution, our experienced team ensures your business stays connected when it matters most.

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Business Telephony Support That Keeps You Connected

Your telephone system is one of the most important parts of your business. When calls stop, productivity suffers, customers become frustrated, and opportunities can be lost.

Our business telephony support and maintenance services are designed to minimise downtime, maximise reliability and give you complete confidence that expert help is always available when you need it. Whether you’re using cloud telephony, a traditional PBX or a combination of both, we’ll ensure your communication systems continue to perform at their best.

With proactive monitoring, preventative maintenance and responsive technical support, we don’t simply fix faults – we help prevent them before they affect your business.

Speak to an IT & Telecoms Expert Today!
01204 201 201

Everything Included with Our Telephony Support

Our flexible support services are designed to keep your telephone system secure, reliable and performing at its best every day.

VoIP & Cloud Telephony Support

Expert support for cloud telephone systems, SIP services, softphones, call routing and hosted communications.

On-Premise PBX Support

Maintenance and technical support for traditional business phone systems, PBXs and legacy telecoms equipment.

Proactive Monitoring

Regular system health checks, software updates and monitoring help identify potential issues before they become business-critical.

Fast Fault Resolution

Rapid remote diagnostics and troubleshooting minimise downtime and get your business communicating again quickly.

System Optimisation

We continually review your telephone system to improve reliability, performance and user experience.

Expert Advice

Whether you’re expanding, relocating or planning an upgrade to a leased line, our telecoms specialists provide practical advice tailored to your business.

Our Business Telephony Support Services

Cloud Telephony Support

Expert support for hosted VoIP systems, softphones, SIP services and cloud telephony platforms to keep your business connected.

PBX Maintenance

Professional maintenance and technical support for traditional PBX telephone systems, handsets and on-premise telecoms equipment.

Hybrid System Support

Specialist support for businesses using a combination of cloud telephony and on-premise telephone systems.

SIP & Call Routing Support

We configure, troubleshoot and optimise SIP services, call routing and number management for reliable business communications.

Telephone System Health Checks

Regular monitoring, software updates and preventative maintenance help keep your telephone system secure and performing at its best.

Emergency Telephony Support

Fast remote and on-site support to resolve telephone system faults quickly and minimise disruption to your business.

Why Ongoing Telephony Support Matters

Many businesses only think about support when something stops working. In reality, regular maintenance plays a vital role in keeping your communication systems reliable, secure and efficient.

Routine software updates, system monitoring and proactive maintenance help reduce downtime, improve call quality and extend the life of your existing telecoms equipment. Small issues can often be identified and resolved before they develop into expensive outages or major disruptions.

Whether your business depends on cloud telephony, Microsoft Teams Calling, SIP services or traditional PBX technology, professional support helps ensure every call reaches the right person at the right time.

Speak to an IT & Telecoms Expert Today!
01204 201 201

Why Choose Digicomm 360 for Your Telephony Support?

Choosing the right support provider means more than having someone to call when something goes wrong. We become an extension of your business, helping you keep your communication systems reliable, secure and ready for whatever comes next.

Experienced Telecoms Specialists

Decades of experience supporting cloud, VoIP and traditional telephone systems.

Fast UK-Based Support

Speak directly to knowledgeable engineers who understand business communications.

Proactive Maintenance

Preventative monitoring helps reduce faults before they affect your business.

Flexible Support Plans

Choose a level of support that suits your business requirements and budget.

Cloud & On-Premise Expertise

Support for hosted telephony, traditional PBXs and hybrid environments.

Future-Ready Advice

We’ll help you plan upgrades, migrations and improvements as your business evolves.

Frequently Asked Questions

What does business telephony support include?

Our support includes troubleshooting, maintenance, monitoring, software updates, system optimisation and technical advice for cloud and on-premise telephone systems.

Can you support telephone systems you didn't install?

Yes. We regularly support existing telephone systems supplied by other providers, subject to compatibility and system assessment.

Do you support both cloud and traditional phone systems?

Yes. We provide support for VoIP, hosted telephony, SIP services, PBX systems and hybrid telecoms environments.

Can you provide emergency telephone support?

Yes. Our experienced engineers respond quickly to faults to minimise disruption and restore business communications as quickly as possible.

Keep Your Business Connected with Expert Telephony Support

Whether you need occasional technical assistance or a fully managed support service, Digicomm 360 is here to keep your business communications running reliably every day.

Get in Touch

Looking to Get Even More from Your Business Communications?

Explore our expert guides on cloud telephony, business phone systems and communication solutions to help you choose the right services for your organisation.

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Operations Manager - Bolton Arena

"I’ve worked with Digicomm for over 6 years on numerous projects and they now provide IT and Telephony services to Bolton Arena. Their support staff are extremely friendly and knowledgeable and go above and beyond to deal with any issues that may arise whether that be remotely or on site. From upgrading our IT network and associated hardware to the installation of a new telephony system I find Digicomm to be extremely professional in everything they do."

CEO - Go Ranks Ltd

"I highly recommend Mark Pollitt and his company Digicomm 360 Ltd, to any business wishing to reduce telephone and broadband costs. After a detailed consultation and review with Mark, we were provided with a detailed proposal to install a new telephone for our Online Learning Platform. Digicomm 360 Ltd will provide you with the right solution."

Office Manager - Heaton Medical Centre

"Whenever we have need to contact Digicomm, whether this be via email/ telephone call they are always very helpful and respond very quickly.
They have always helped and supported us with any issues/ queries we have had in the past.
A very good company with great staff."

CEO - Age UK Salford

"I'm so grateful that we placed our business with Digicomm. The solution you have provided us works brilliantly and especially in these challenging times, gives us the flexibility to keep working efficiently in a straightforward way when we cannot be office based.
The support from Tom and Warren has been responsive, timely and effective and delivered in a very friendly and accessible way."

Compliance Administrator - Manchester Deaf Centre

"Since our telephone system was installed in 2008 Digicomm 360 have always been on hand to offer great service and support, and recently when we needed them, they had our system up and running within the hour. Responsive, helpful staff and reliable service."

Owner - Raine & Bea

"Digicomm 360 came highly recommended by Martin Harrington (Chip n Pin) who recently set up a card payment system for me, prior to the opening of my new boutique in Clitheroe. After talking with the Digicomm team, they put together a solution to install a telephone/internet line and WiFi at the premises.

When I first moved into the building, I discovered that the phone line had been cut and wires were in disarray. Tom Hyde (Engineer) was very efficient in safely reconnecting the wires from outside and setting up the new internet and telephone line. Since installation, I have improved efficiencies around customer communication by having a landline and Wi-Fi that enables my card payment system to work. I am also able to update Raine & Bea’s social media accounts while on site. An excellent service from start to finish."

Managing Director - New Perspective NLP

"I would like to recommend Digicomm 360, a company that puts its customers first. This can only be done by the person in charge leading the way – Mark who is exemplary in his customer relationships."

Customer Service Manager - Heatrod Elements Limited

"My requests are always sorted in a very professional and quick manner. I’m very happy with Warren and his fantastic continued support of our account."

Managing Director - Business Over Breakfast

"I had lower back problems caused by holding my phone to my ear with my shoulder. After buying a Bluetooth headset from Digicomm, I could feel a massive difference within days. I could also walk around, whilst talking, making it much easier to reach my daily step goal.
I cannot recommend you and your team highly enough. The advice and service was outstanding, and I have no hesitation in recommending you to other businesses."

Managing Director- Commercial Contract Engineers

"We have been a customer of Digicomm for over 10 years now and during that time have received excellent service.
Over that time, they were involved in a full Telecoms system upgrade at our main site and then again in 2016 Digicomm set up the Telecoms system over at our additional site.
Their team are very knowledgeable and responds to our requests in a very timely manner which when in business is ultimately what the customer requires, great Service from a great team."

Westwood Motors

"What an experience can not fault this company from start to finish! We was in a rush to get a system up and running due to moving in a temporary building why the main office was being revamped! Lisa and Warren was there to help every step of the way to give everything we needed and squeeze us in at such short notice, thank you so much! Really appreciate it"

      All reviews
 
   Google
 
   Facebook
 
 
  
 
 
 
  4.8
 4.8
 Top Rated Service 
   Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
 
 
 
    
 4.8
 4.8
 Top Rated Service 
   Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
 
 
 
    
 5.0
 5.0
 Top Rated Service 
   Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
 
 
 
 
 
   
 
 
      Posted on Google  
   
   Nick Harman 
 17 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. A great, professional company, who, on the occasions we need them, are always on-hand to help us at RADCaT with quick and effective solutions.
  
 
     Posted on Google  
   
   Jane Dixon 
 21 August 2025
 
 
 Trustindex verifies that the original source of the review is Google. A big thank you to Digicomm 360 for all the support you give us. You’re always so quick to respond, friendly, helpful and reliable – it makes such a difference knowing the technical side of things is in safe hands, so we can focus on the work we do best while you do the work you do best. On top of that, Digicomm has been fantastic supporters and Patrons of our service, which means a lot - and we are hoping Mark will agree to doing a cycle challenge with us next year!
  
 
     Posted on Google  
   
   Niel Cope 
 8 August 2024
 
 
 Trustindex verifies that the original source of the review is Google. Digicomm 360 have looked after our telephony, IT  and support for several years including putting in the IT infrasture  of our new building.  Recently we took their advice and updated our laptops, monitors and docking stations. Tom the engineer, arrived bang on time, installed and tested all the new hardware and helped us to familiarise ourselves withe the new equipment and software.  Great service thanks Tom and thanks Digicomm 360, highly recommended!
  
 
     Posted on Google  
   
   John Clayton 
 29 April 2024
 
 
 Trustindex verifies that the original source of the review is Google. Extremely pleased with the service we received. From initial discussion to sign-off, the degree of professionalism and expertise was first class and always customer focused. Highly recommended would be an understatement, as this was a great job, very well done indeed.
  
 
     Posted on Google  
   
   Kieron Hough 
 2 June 2023
 
 
 Trustindex verifies that the original source of the review is Google. What an experience can not fault this company from start to finish! We was in a rush to get a system up and running due to moving in a temporary building why the main office was being revamped! Lisa and Warren was there to help every step of the way to give everything we needed and squeeze us in at such short notice, thank you so much! Really appriciate it
  
 
     Posted on Google  
   
   David Stothard 
 27 April 2022
 
 
 Trustindex verifies that the original source of the review is Google. I would like to thank and recommend the team at Digicomm. They have just completed the install of a hosted phone system @ BR Pharmaceuticals Ltd.
  
 
     Posted on Google  
   
   Sebastian Elliott 
 25 April 2022
 
 
 Trustindex verifies that the original source of the review is Google. I'm rarely compelled to leave reviews but every dealing with Warren, Mark & Lisa at Digicomm has been a pleasure. A great service in moving us from an ancient phone system to hosted telephony with a very smooth install and transition. Very quick to respond to requests/queries/issues in a friendly, informative and comprehensive manner. - Marketing Manager @ Apollo Gardening Ltd. Sheffield.
  
 
     Posted on Google  
   
   Waz H 
 20 January 2022
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
     Posted on Google  
   
   Adrian Walsh 
 28 September 2021
 
 
 Trustindex verifies that the original source of the review is Google. I have been using Digicomm360 for a number of years but recently upgraded all the telephone system and switched it all over to Digicomm. I have found the process hassle free, they are on the ball, ensuring it is all fitted in time as well as being on the end of a phone offering invaluable advise. I would highly recommend Digicomm360.
  
 
     Posted on Google  
   
   Grace Grieve 
 15 October 2020
 
 
 Trustindex verifies that the original source of the review is Google. The Digicomm 360 team have been looking after our IT for the past 6 months. They have made a huge difference to our business in terms of efficiency and productivity. The team are all fantastic and very responsive and have truly taken away the stress of IT and they will soon be putting machines in to our new offices. Fantastic service!
  
 
     Posted on Google  
   
   Kathryn Southall 
 8 September 2020
 
 
 Trustindex verifies that the original source of the review is Google. I highly recommend Mark and his team for your IT systems and support if you are a small to medium size business.  The Technical team are excellent, their continued patience and nowledge has saved us valuable time and money.
  
 
     Posted on Facebook  
   
   Shaz Aziz 
 12 May 2020
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. I highly recommend Mark Pollitt and his company, Digicomm 360 Ltd, to any business wishing to reduce telephone & broadband costs. After a detailed consultation and review with Mark, we were provided with a detailed proposal to install a new telephone for out Online Learning Platform - Digicomm 360 Ltd will provide you with right solution.
  
 
     Posted on Google  
   
   Shaz Aziz 
 12 May 2020
 
 
 Trustindex verifies that the original source of the review is Google. We Recommend Mark and His Team at Digicomm 360 - they have gone above and beyond in providing best communication solutions for our Online Education Platform Business - All of our requirements were met and have delivered a reliable and professional service. Would Highly Recommend them for you business as well.
  
 
     Posted on Facebook  
   
   Akhlaq Ahmad 
 21 March 2017
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. 
  
 
     Posted on Facebook  
   
   Mohammed Iqbal 
 21 March 2017
 
 
 recommendsTrustindex verifies that the original source of the review is Facebook. 
  
 
     Posted on Google  
   
   David Brownrigg 
 20 October 2016
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service across the board, staff are really good to work with and are very knowledgeable and helped from start to finish, would defiantly  recommend keep up the good work guys :)

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