by victoria | 18 Aug 2025 | Telecoms
In many businesses, the phone system works—until it doesn’t. Calls drop, voicemail systems go unchecked, remote teams can’t access what they need, and IT are constantly asked to fix things that should just work. For UK businesses looking to modernise, a cloud phone system might be the solution. These aren’t isolated problems. They’re signs that your communication setup is out of step with how people actually work today. For this reason, considering a cloud phone system for UK businesses could be beneficial.
digivoice Cloud Telephony is built to address these issues. But before any switch or upgrade, it helps to understand what’s going wrong—and why cloud telephony has become the go-to choice for modern UK businesses looking for efficiency. Indeed, such systems offer a significant advantage, especially as a cloud phone solution tailored for UK businesses.
Cloud Phone System for Businesses because The Office Is No Longer the Only Place Work Happens
Long before remote work became the norm, teams were already working from multiple sites, travelling between meetings, and logging in from home. Traditional phone systems never kept up. They tie communication to one physical location. When staff leave their desks, they miss calls or use personal mobiles to stay connected. Consequently, a cloud phone system for UK businesses can overcome these challenges and enhance connectivity.
Cloud telephony changes that. It runs over the internet and keeps your team connected wherever they work. That flexibility makes it the preferred choice for UK businesses—from SMEs to large, multi-site organisations.
Call Handling Affects Customer Experience More Than You Think
A missed call isn’t just a missed opportunity—it can affect your reputation. Long wait times, poor routing, or unclear voicemail messages all add up. Customers don’t always give second chances.
Businesses that want to improve customer service often look to frontline training. But the root problem is sometimes structural. If your phone system doesn’t allow intelligent routing, queueing, or reporting, your team can’t make informed changes. That’s why modern systems include features like auto attendants, call queues, and real-time dashboards—not for flash, but to improve outcomes for those looking into a cloud phone system tailored for UK businesses.
You need to measure performance to improve it. That applies to sales, service, operations—and especially to telephony.
Many businesses tell us, “We think calls are being handled okay, but we’re not sure.” Without clear data, you’re guessing. Call reporting tools reveal patterns. They show peak times, wait durations, and how many calls your team misses. With that insight, businesses can spot problems in their communication systems early. Moreover, adopting a cloud phone system made for UK businesses can present actionable solutions.
Cloud Phone System for businesses because IT Teams Deserve Better Than Constant Phone Fixes
Many older phone systems demand in-house technical expertise for even simple changes—like adjusting voicemail or setting out-of-hours routing. That drains time and energy from your IT team.
They should focus on driving innovation, not patching outdated tech. Cloud-based platforms remove that burden. Providers handle updates, security fixes, and configuration centrally. Admins can tweak settings through a browser in minutes—no specialist skills required. That shift gives your IT team space to support bigger goals, effectively leveraging a cloud phone system for UK businesses.
Hybrid and Field-Based Teams Need Equal Access
It’s not just office workers who need a reliable connection. Sales reps, delivery teams, engineers and support staff all rely on clear, consistent communication. But many mobile teams still use personal devices and numbers—which creates gaps in accountability and customer service.
Cloud telephony lets everyone use the same system, wherever they are. Call records are kept centrally. Voicemail can be accessed and stored digitally. And features like mobile apps and CarPlay support mean teams on the move stay in the loop—safely and professionally, all within a cloud phone system ideal for UK businesses.
Systems Should Work Together, Not in Silos
Phone systems that don’t integrate with your CRM or productivity tools waste time. Staff end up flicking between screens, manually logging calls, or trying to remember who said what.
Integrations with tools like Microsoft Teams or Salesforce mean everything happens in one place. Calls can be made directly from a CRM record. Inbound calls show who’s on the line. Conversations get logged automatically. It’s not just about convenience—it’s about accuracy, consistency, and better service. Whether for SMEs or larger enterprises, UK businesses can experience these benefits through a cloud phone system.
To learn more about how cloud-based systems like digivoice Cloud Telephony can support your wider communication strategy, you might also want to explore professional email signature tools that align with your brand voice.
And if you’re using Microsoft Teams already, you can see how it supports cloud telephony through Microsoft’s UK Teams platform.
So What Should You Look for in a Cloud Telephony System?
Choosing a provider isn’t just about ticking boxes. It’s about working with people who understand how communication affects every corner of your business.
When reviewing systems, consider:
- Does it support your existing tools like Teams or your CRM?
- Will remote, hybrid and field teams get the same access?
- Is call data easy to access and interpret?
- Changes can be made without calling support every time?
- Is it compliant with UK data protection laws?
If you’re asking these questions, you’re on the right track. The goal isn’t just to fix what’s broken—it’s to build a system that supports your team, improves service, and grows with you. A cloud phone system tailored for UK businesses could be that vital tool.
by victoria | 1 Aug 2025 | Telecoms
digivoice Cloud Telephony is transforming the way UK businesses communicate. It brings together phone calls, messages, video, and CRM tools in one easy-to-use system. Whether your team is working from the office, at home, or across multiple sites, digivoice keeps everyone connected and in control.
What is digivoice Cloud Telephony?
digivoice is a secure, cloud-based phone system. It doesn’t rely on traditional phone lines or bulky on-site hardware. Everything runs through the internet and is managed via a web portal or mobile app.
Staff can take business calls on laptops, mobiles, or desk phones—whichever suits their role best. With features like voicemail, instant messaging, call history and video calls, it’s a complete solution that keeps pace with the modern workplace.
Why UK Businesses Are Switching Now
The UK’s PSTN (Public Switched Telephone Network) will be switched off in 2027. That means traditional landline systems will become obsolete.
digivoice is already ready. No rushed upgrades. No disruption to your business. It replaces outdated tech with a scalable system built to grow with your needs—backed by UK data protection standards and full GDPR compliance.
Simple to Set Up, Easy to Use
Digicomm360’s Bolton-based support team takes care of the entire setup process. From porting your numbers to training your team, everything is handled smoothly and efficiently.
Once you’re up and running, you stay in control. Add or remove users, change call routing, or update voicemail settings—all through an intuitive admin portal. No IT knowledge needed.
Seamless CRM and Microsoft Teams Integration
If your business uses a CRM platform like Salesforce, HubSpot, or Dynamics 365, digivoice connects seamlessly. Call logs, customer records and call controls appear right inside the CRM window. This streamlines your customer service and sales processes.
For businesses already using Microsoft Teams, digivoice enhances it with full external calling. Staff can make and receive calls directly from the Teams interface—using their existing business numbers and devices.
Ideal for Remote and Field-Based Teams
digivoice works wherever your staff do. On-the-go team members can use the mobile app to stay in touch. CarPlay integration even allows hands-free calling while driving.
Whether working from home, on the road, or across multiple locations, staff get consistent access to your phone system—and customers receive a seamless experience.
Advanced Call Management Features
digivoice includes the tools your business needs to stay professional and responsive:
- IVR (auto-attendant) menus
- Call queues with optional callback
- Voicemail to email
- Call recording and live monitoring
- Wallboards for real-time call data
Supervisors can coach team members during live calls, monitor quality, or step in to assist. This level of control makes digivoice perfect for customer-facing teams and call centres.
Smart Analytics to Improve Performance
Every interaction tells a story. digivoice provides clear reports on call volume, missed calls, response times, and staff performance.
Managers can spot trends, reduce waiting times, and identify where more training or support is needed. These insights help businesses deliver consistently excellent customer service.
Want your business communication to look as good as it sounds? Pair digivoice Cloud Telephony with a branded email signature to present a consistent and professional image across all platforms.
Strong Security and UK Compliance
Security is central to digivoice. With TLS and SRTP encryption, two-factor authentication, and audit logging, your data stays protected.
It meets UK GDPR requirements and is aligned with Cyber Essentials Plus. This makes it a safe choice for regulated industries like healthcare, finance, and law.
Scalable and Cost-Effective
Whether you’re a five-person start-up or a multi-site organisation, digivoice grows with you. Add new users in minutes. Create new numbers or set up departments with customised call flows. Everything is flexible.
Monthly billing is clear and predictable. There are no hidden fees or maintenance costs—just one straightforward subscription.
Supported by a Local UK Team
When you need help, Digicomm360’s support team is there. Based in Bolton, they offer friendly, expert help via phone, email, or site visits.
You’re not left to figure things out yourself. From initial setup to everyday support, you get real people who understand your business and your goals.
Trusted by UK Organisations
Businesses across Greater Manchester and beyond already trust digivoice. From NHS providers and charities to estate agents and accountancy firms, it’s powering communications in every sector.
Clients regularly praise the system’s reliability, easy interface, and outstanding UK-based support.
The Future of Business Communication
digivoice Cloud Telephony isn’t just a replacement for your old phone system—it’s a step forward in how your business communicates.
You get:
- Reliable call quality
- Built-in CRM and Teams integration
- Support for remote and mobile working
- Real-time reporting and call analytics
- UK-based support you can count on
With digivoice, you’re always ready to take the next call—wherever you are.
by nikbarlow | 2 May 2025 | Resources, Telecoms, Updates, VoIP Telephony
What the Skype Shutdown Means for Your Business
After more than two decades of connecting people across the globe, Skype will officially retire on 5th May 2025. Microsoft will say a final farewell to one of the most recognisable names in online communication. But while it may feel like the end of an era, it’s actually the start of a much more powerful way to stay connected – Microsoft Teams! Goodbye Skype, Hello Teams!
At Digicomm360, we’ve been getting lots of questions from our clients about what this means for them. So, we’ve put together this guide to walk you through the change, answer your questions, and explain why Microsoft Teams is more than just a replacement – it’s an upgrade.
So, why has Skype been shut down?
Skype has been around since 2003. For years, it was the go-to app for video calls, voice chats, and messaging. But as the world of work changed, especially after the global shift to remote and hybrid working, Microsoft needed a platform that could do much more.
That’s where Microsoft Teams comes in. It combines everything Skype could do – and adds so much more, like team collaboration, integrated calendars, secure file sharing, and full integration with Microsoft 365.
Rather than maintain two overlapping platforms, Microsoft made the decision to retire Skype and focus on making Teams the all-in-one solution for modern communication.
What does this mean if you still use Skype?
If you or your business were still relying on Skype, you’ll find that it no longer works as of 5th May 2025. Microsoft has now fully moved all its support and focus over to Teams.
But here’s the good news: Microsoft has made the switch as smooth as possible. You can log into Microsoft Teams using your existing Skype account, and your contacts and chat history will carry over with you. No need to start from scratch.
If you need help with the transition, we’re happy to support you. Digicomm360 can guide you through the setup process, help your team get up to speed, and make sure you’re getting the most out of the new platform.
Goodbye Skype, Hello Teams: Why Teams is a better option for businesses
Skype was brilliant for personal calls and small-scale communication, but let’s be honest – it had its limitations when it came to serious business use. Microsoft Teams, on the other hand, was built specifically with collaboration and productivity in mind.
Goodbye Skype, Hello Teams: Here’s what you get with Teams:
1. All-in-One Communication
Chat, voice, video calls, meetings, and file sharing – all from one place. You don’t need to switch between different apps or platforms.
2. Deep Microsoft 365 Integration
Teams works seamlessly with Outlook, OneDrive, Word, Excel, and the rest of the Microsoft ecosystem. That means fewer clicks, less confusion, and smoother workflows.
3. Better for Team Collaboration
You can create dedicated channels for different teams, departments, or projects. Share files, assign tasks, hold video meetings, and keep conversations organised.
4. Stronger Security
Teams comes with enterprise-grade security, encryption, and compliance features that are essential for today’s data protection standards.
5. Access Anywhere
Whether your team is in the office, working from home, or on the road, Teams is available on desktop, mobile, and web. You’re never out of the loop.
What if you’re not using Microsoft 365?
Don’t worry – Microsoft Teams is still available as a free version. You won’t get all the advanced features, but for many small businesses, it’s more than enough to cover everyday communication and collaboration.
Of course, if you want the full experience, we can help you get set up with Microsoft 365. As an official partner, Digicomm360 can recommend the right package for your business and handle the transition without the stress.
What about other communication tools?
We get it – Microsoft Teams isn’t the only option out there. But in our experience, it’s one of the most reliable and comprehensive tools available – especially if you’re already using Microsoft 365 in some form.
Other apps might do one or two things well, but Teams is where everything comes together in one secure, centralised hub. It’s built for teamwork, and it shows.
Need help making the switch? That’s what we’re here for.
Change can be frustrating – we totally understand. But with the right support, it doesn’t have to be difficult.
If you’re unsure where to start or worried about losing data or disrupting your business, just give us a call. We can:
- Help migrate your Skype contacts and chats
- Set up Microsoft Teams and configure it for your business
- Provide training and guidance for your team
- Offer ongoing support as you get used to the new system
Goodbye Skype, Hello Teams
Skype had a fantastic run, but now it’s time to move on to something better.
Microsoft Teams gives your business everything you need to communicate, collaborate, and stay productive in one easy-to-use platform. And with Digicomm360 by your side, the transition is quick, smooth, and stress-free.
So if you’re waving goodbye to Skype, make it a good one: https://www.microsoft.com/en-us/microsoft-365/blog/2025/02/28/the-next-chapter-moving-from-skype-to-microsoft-teams/
Ready to switch to Teams? Let’s chat.
Call us on: 01204 201 201
Or drop us a message!
#SkypeShutdown #MicrosoftTeams #BetterBusinessComms #Digicomm360
by victoria | 18 Oct 2024 | Resources, Telecoms, VoIP Telephony
Digicomm 360’s Advanced AI Anti-Virus – In the constantly evolving world of cyber threats, traditional antivirus software isn’t always enough. Hackers are getting smarter, and they’re using increasingly sophisticated methods to target businesses of all sizes. That’s where AI-powered antivirus solutions come into play. At Digicomm 360, we recognise that to stay ahead of these threats, businesses need more than just reactive protection. That’s why we offer an advanced AI Anti-Virus solution, designed to protect your systems proactively. This cutting-edge technology doesn’t just wait for an attack; it predicts, prevents, and neutralises threats before they can harm your business.
The Power of Artificial Intelligence in Cyber Security
Artificial Intelligence (AI) has transformed countless industries, and cyber security is no exception. While traditional antivirus programs rely on signature-based detection (looking for known threats), AI-powered solutions go a step further. AI constantly learns and adapts to new threats, identifying unusual patterns or behaviours in your network.
Think of it like this: traditional antivirus software acts like a locked door. It can keep out intruders, but only those it knows about. If someone picks the lock, the system might not even notice. AI antivirus, on the other hand, acts like a security guard, constantly scanning for anything that seems out of place. If something looks suspicious, it takes action immediately, even if it’s never encountered that specific threat before.
At Digicomm 360, our AI Anti-Virus is designed to do exactly that. It monitors your system in real-time, learning from each interaction. The more it observes, the better it becomes at detecting threats. Over time, it develops a deep understanding of your network’s normal operations, allowing it to identify and stop abnormal behaviour quickly.
Real-Time Protection Against Evolving Threats
One of the biggest advantages of AI antivirus is that it offers real-time protection. Hackers don’t wait for you to catch up—they evolve constantly, looking for new ways to exploit vulnerabilities. With traditional antivirus software, there’s often a delay between when a new threat emerges and when the software can recognise and stop it. This gap can leave your business vulnerable to attacks.
But with AI-powered solutions, this isn’t a problem. The system learns as it goes, meaning it’s always one step ahead. At Digicomm 360, we’ve seen firsthand how this can make a significant difference in protecting businesses from cyber threats. With our AI Anti-Virus, you get continuous monitoring and immediate responses to any suspicious activity.
For instance, imagine a new type of malware is spreading across the internet. While traditional systems might struggle to identify and contain it, our AI Anti-Virus would immediately flag unusual behaviour on your network. It could stop the malware in its tracks, even if no one had ever seen it before. This proactive approach means you can rest easy knowing that your business is protected from both known and unknown threats.
Understanding Behaviour, Not Just Signatures
Traditional antivirus programs work by looking for signatures—unique pieces of code that identify a specific virus or malware. While this method works well for known threats, it has a glaring flaw: it can’t protect you from anything new. If a hacker develops a new type of virus, your system won’t recognise it until it’s too late.
AI doesn’t rely on signatures alone. Instead, it looks at behaviour. This means that if something is acting strangely—like accessing sensitive files without permission or sending data to an unknown server—the AI can detect it and take action, even if the specific virus isn’t in its database.
This is one of the biggest benefits of our AI Anti-Virus at Digicomm 360. It doesn’t just stop the threats it knows about; it stops the ones it doesn’t. By focusing on what the virus does rather than what it looks like, the system is able to catch a far wider range of potential dangers. This behavioural analysis is especially crucial as hackers continue to develop more advanced and subtle ways of infiltrating systems.
Reducing False Positives: Digicomm 360’s Advanced AI Anti-Virus
Another advantage of AI antivirus systems is that they are far less likely to produce false positives compared to traditional solutions. With older antivirus software, it’s not uncommon for legitimate programs or files to be flagged as threats. This can lead to frustration and lost productivity, as IT teams scramble to determine whether the flagged issue is actually dangerous.
AI, however, learns over time. It gets better at recognising which activities are legitimate and which are suspicious. This learning capability allows it to refine its detection processes, meaning fewer interruptions for your business. At Digicomm 360, we understand that security shouldn’t come at the cost of efficiency. That’s why our AI Anti-Virus is designed to provide robust protection while minimising unnecessary disruptions.
Adapting to Your Business Needs
No two businesses are exactly alike. At Digicomm 360, we recognise that each company has its own unique infrastructure, needs, and challenges. That’s why we’ve designed our Digicomm 360’s Advanced AI Anti-Virus solution to be fully adaptable. Whether you’re a small startup or a large enterprise, the system learns and adapts to your specific environment.
For example, if your business operates in an industry where large file transfers are common, the AI will quickly learn that this is normal behaviour. It won’t flag these transfers as suspicious, avoiding unnecessary alerts. On the other hand, if a sudden large transfer happens outside of your regular operating hours, the system will flag it for further investigation. This level of adaptability ensures that your security system fits your business, rather than the other way around.
24/7 Protection Without the Fuss: Digicomm 360’s Advanced AI Anti-Virus
Running a business is demanding, and you don’t have time to worry about whether your security systems are doing their job. That’s why Digicomm 360’s AI Anti-Virus operates quietly in the background, offering 24/7 protection without needing constant oversight.
Our system is designed to handle most threats automatically. It detects, blocks, and resolves issues in real-time, so you don’t need to wait for someone to intervene. But in the rare case where human oversight is necessary, our team is on hand to provide support. We keep you informed of any critical threats, and we help you take action when needed.
This constant, behind-the-scenes protection means that your business stays secure, even when you’re not thinking about it. You can focus on your work, confident that your systems are being monitored and protected by the latest AI technology.
The Future of Cyber Security
As cyber threats continue to evolve, businesses need to evolve with them. Relying on traditional antivirus software is no longer enough. At Digicomm 360, we believe that AI is the future of cyber security. By leveraging the power of AI, we can offer our clients more comprehensive, adaptive, and effective protection than ever before.
Hackers are constantly developing new techniques to bypass traditional defences. AI antivirus solutions are the answer to this growing threat. With their ability to learn, adapt, and act in real-time, they offer a level of protection that older systems simply can’t match.
Why Choose Digicomm 360’s AI Anti-Virus?
So, why should you choose Digicomm 360’s AI Anti-Virus for your business? It’s simple: we offer cutting-edge technology that delivers real results. Our AI-powered system is designed to protect your business from all angles, offering real-time monitoring, adaptive learning, and behavioural analysis to stop threats before they do damage.
Whether you’re a small business looking for extra protection or a large enterprise needing comprehensive cyber security, our solution is tailored to meet your needs. We combine advanced AI technology with expert support, ensuring that your systems are always secure and your business is always protected.
Remember if you do think you have been hacked visit the Governments Stop! Think Fraud campaign for more infomation on what to do.
Ready to take your cyber security to the next level? Contact Digicomm 360 today and discover how our AI Anti-Virus can safeguard your business from the threats of tomorrow.
