We’re delighted to share some exciting news – Digicomm360 has been shortlisted as a finalist in the Best Customer Service Bolton category at the Bolton News Business Awards 2025.
This is a huge moment for our team and a proud milestone in our journey as a Bolton-based IT and telecoms provider. To be recognised for something we care so deeply about – our customer service – means everything to us.
Recognising Bolton’s Best Customer Service!
The Bolton News Business Awards celebrate the outstanding achievements of businesses across the town. These awards highlight the hard work, dedication, and innovation happening every day behind the scenes in local organisations.
Being named a finalist for Best Customer Service, Boltonis already a win in our eyes. We’re proud to be in such great company, and even more proud to represent the tech and telecoms industry in Bolton – a town that’s full of ambition and energy.
What the Nomination Means to Digicomm360
Our customers are at the heart of everything we do. Being recognised in the Best Customer Service Bolton category tells us we’re doing things right – that our approach of being responsive, honest and truly helpful is making a difference.
This nomination is not just a reward for our efforts; it’s encouragement to keep raising the bar. In a fast-paced industry, where challenges are often time-critical, customer service can make or break a business. For us, it’s the backbone of every project, every support ticket and every phone call.
The Big Night: Awards Evening Details
The awards ceremony will take place on Friday, 26th September 2025, at the iconic Toughsheet Stadium, home of Bolton Wanderers. The evening promises to be a true celebration, with glitz, glamour and some of the most inspiring stories in local business.
Doors open: 6:30 pm Dinner served: 7:00 pm (Three-course meal) Host: Elaine Willcox, ITV News Correspondent and Editor Dress code: Black Tie Entertainment: To follow after the awards
Let’s celebrate Best Customer Service Bolton in style and give a well-earned spotlight to our region’s hardworking businesses.
Best Customer Service Bolton – Why Customer Service Still Matters
In our industry, tech changes constantly. However, one thing that never goes out of date is excellent customer service. We are so proud to be finalists as Best Customer Service in Bolton.
Whether it’s helping a small business set up a new cloud telephony system or supporting a large organisation through a complex IT upgrade, we treat every customer with the same level of care. We don’t just fix problems – we build relationships.
At Digicomm360, we pride ourselves on being:
Friendly and approachable
Quick to respond
Clear in our communication
Flexible to your needs
Proactive with advice
Always just a phone call away
This nomination is a reflection of the way we work – and the trust our clients place in us.
A Team Effort Worth Celebrating
This recognition wouldn’t be possible without our incredible team. Every engineer, support agent, project lead and administrator plays a part in making our customer experience the best it can be.
We’re a close-knit team who genuinely care about doing the right thing – not just ticking boxes. And that passion shines through in the feedback we receive:
“The Digicomm360 team are amazing – fast, friendly, and really know their stuff. We trust them completely.”
“If something goes wrong, they’re on it straight away. It’s like having our own in-house IT team.”
“You don’t get customer service like this anymore. They’ve looked after us for years.”
We’re proud of our people. They make Digicomm360 what it is.
Recent Award Win Highlights Our Dedication to Customers
In 2024, we were honoured to win a national industry award recognising our technical expertise and commitment to service. Judges praised Digicomm360 for building a remarkable team with deep product knowledge and an unwavering dedication to delivering high-quality service to customers. Read the full article here. Now, this award for Best Customer Service in Bolton is testimony to us as a great company.
This achievement further reinforces our place as a finalist in the Best Customer Service category and highlights our team’s consistent efforts to go above and beyond.
Bolton’s Future is Bright
As we look ahead, we’re excited about what’s to come – not just for Digicomm360, but for Bolton as a whole.
The town is full of ambitious businesses doing brilliant work, and the Bolton News Business Awards are a fantastic opportunity to shine a light on their efforts. We’re honoured to be included for Best Customer Service in Bolton.
We’re also continuing to expand our services, improve our systems and invest in the people and tech that help our clients thrive. As we grow, our commitment to top-tier customer service will remain our top priority.
Final Thoughts from Team Digicomm360
At the heart of it, this nomination is a reminder of why we do what we do – because people matter. Technology is only ever as good as the service that comes with it, and we’re proud to be showing that Bolton businesses can lead the way in combining both. Whatever happens on awards night, we’ll keep focusing on delivering solutions that make a real difference to our clients’ day-to-day lives and their long-term success.
We want to thank all our amazing clients for your continued support, loyalty and kind words. Whether you’ve worked with us for a decade or a day, you’re part of this success.
We also want to thank The Bolton News and Bolton Council for recognising local businesses and organising this brilliant event.
Whether we take home the trophy or not, we already feel like winners. Why? Because we’ve stayed true to our values – and it’s working.
Work With Us for the Best Customer Service in Bolton
Looking for an IT or telecoms partner who genuinely cares? We’re here to help.
Strengthen Your Digital Defences – In today’s digital landscape, password protection is more critical than ever. With cyber threats evolving rapidly, ensuring that your personal and business information is secure requires more than just a basic password. It’s time to rethink your approach to password security and adopt strategies that keep you and your data safe.
Why Password Protection Matters to Strengthen Your Digital Defences
Every day, millions of passwords are exposed in data breaches. Hackers are constantly evolving their tactics. Weak passwords are easy targets. Once compromised, a password can open the door to identity theft, financial loss, or business disruption.
To protect yourself, avoid obvious passwords like “123456” or “password.” Never use personal information such as your name, birthdate, or pet’s name. Create complex passphrases using unrelated words, numbers, and symbols. For example, “RedApple$72!BlueSky” is harder to crack.
Enable two-factor authentication (2FA) on all important accounts. This adds an extra layer of security. Even if a hacker cracks your password, they’ll need a second verification to gain access.
Update your passwords every 90 days. Avoid using the same password across multiple platforms. Use a password manager to keep track of complex passwords securely.
Following these steps can prevent identity theft, protect your finances, and secure your business from cyberattacks.
How to Create Strong Passwords
A strong password is your first line of defence against cybercriminals. Here’s how to create one:
Length and Complexity: Use at least 12 characters, including upper and lower-case letters, numbers, and symbols.
Avoid Personal Information: Avoid using names, birthdays, or common phrases.
Passphrases Work: Instead of random characters, consider a passphrase – a series of unrelated words that are easy to remember but hard to guess, such as “RedChairJump23!Cloud”.
Unique for Every Account: Never reuse passwords. Each account should have its own distinct password.
Password Managers: A Secure Solution
Keeping track of multiple strong passwords can feel overwhelming. That’s where password managers can help. They store and encrypt your passwords securely. You only need to remember one master password to access all your accounts.
Popular options include LastPass, Dashlane, 1Password, and Bitwarden. These tools generate complex passwords for you. They also autofill login details, saving you time and reducing the risk of using weak or repeated passwords.
A password manager simplifies security. It means you don’t have to remember every password. Instead, you focus on keeping your master password secure. This approach keeps your data protected without the stress of remembering multiple complex passwords.
Two-Factor Authentication (2FA): Added Security
Even the strongest password can be compromised. Two-factor authentication (2FA) adds an extra layer of security by requiring two verification methods. This typically includes:
Something You Know: Your password.
Something You Have: A code sent to your phone or a biometric scan.
Implementing 2FA makes it significantly harder for attackers to gain access, even if they know your password.
Password Hygiene Best Practices to Strengthen Your Digital Defences
Change Passwords Regularly: Update your passwords at least every 90 days.
Monitor Accounts for Suspicious Activity: Enable alerts for account access from unfamiliar devices.
Educate Staff and Family Members: Ensure everyone understands the importance of password security and how to implement it effectively.
The Risks of Weak Passwords
Weak passwords are a gateway for cybercriminals. Commonly used passwords such as “123456,” “password,” or “qwerty” are easily cracked using automated tools. Avoid using predictable patterns and invest in robust security practices to safeguard your data.
Protect Your Business
Businesses are prime targets for cyberattacks. Implementing strict password policies, regular training, and security audits can significantly reduce risks. Encourage employees to use strong, unique passwords and enable 2FA across all business accounts.
At Digicomm 360, we provide comprehensive support to keep your digital assets secure. From implementing advanced password management systems to setting up two-factor authentication, we help you safeguard sensitive data effectively. Our experts can recommend the best password managers for your needs and guide you on creating strong, unique passwords that are hard to crack. We also offer training on password hygiene, ensuring your team understands the importance of secure practices. Protect your business from cyber threats – let us help you strengthen your defences today.
Final Thoughts to Strengthen Your Digital Defences
Password protection is more than a checkbox – it’s a fundamental aspect of digital security. By creating strong passwords, using password managers, and enabling two-factor authentication, you can significantly reduce the risk of cyberattacks. Don’t wait until it’s too late – take steps to protect your data today.
If you’ve read our previous blog about SonicWall, you’ll already know why cybersecurity matters. But let’s dive a little deeper into one specific solution that’s essential for UK businesses today: SonicWall Firewalls. Businesses across the UK, both large and small, face increasing cybersecurity threats every single day. SonicWall Firewalls aren’t just optional—they’re crucial to protecting your data, reputation, and compliance with UK laws.
Let’s explore why SonicWall Firewalls have become indispensable for businesses like yours.
Meeting the Challenges of Cyber Threats in the UK
Cyber threats are constantly evolving. From ransomware attacks targeting NHS trusts to phishing scams that trick even savvy employees, UK businesses face constant risk. SonicWall Firewalls tackle these threats head-on, delivering robust protection that’s both sophisticated and easy to manage.
Unlike basic firewalls that merely block unwanted traffic, SonicWall uses advanced threat detection technologies. These include deep packet inspection, intrusion prevention systems (IPS), and real-time malware blocking. Put simply, SonicWall Firewalls don’t just react—they actively defend your network from new and emerging threats before any damage can occur.
Stay GDPR Compliant with SonicWall Firewalls
GDPR compliance is a critical issue for every UK business, whether large or small. Breaches can lead to huge fines, damaged reputations, and loss of customer trust. SonicWall Firewalls provide UK businesses with an effective way to meet stringent data protection regulations.
With SonicWall’s comprehensive reporting features, demonstrating GDPR compliance becomes straightforward. These firewalls track all network activities, offering detailed reports on security threats, blocked attacks, and data access attempts. That visibility means you’ll always have evidence on hand to satisfy GDPR audits and reassure your clients.
Affordable Security for Small and Medium-Sized Businesses
When you think of cybersecurity, you might imagine large corporations with vast IT budgets. But smaller businesses are equally vulnerable to cyber-attacks, often becoming targets precisely because they’re perceived as easier prey. Thankfully, SonicWall Firewalls offer enterprise-level security at prices suitable for smaller budgets too.
The SonicWall TZ Series is specifically designed to protect SMEs in the UK. These devices offer robust protection without the complexity or cost associated with larger-scale solutions. Even if your IT department is just one person, managing SonicWall’s intuitive firewall is straightforward. You don’t need to be a cybersecurity expert to benefit from top-tier security.
SonicWall Firewalls Easy Deployment and Management
One of the biggest barriers to improved cybersecurity is the perceived complexity of setup and management. But SonicWall Firewalls remove these obstacles completely. With simple deployment and intuitive interfaces, SonicWall ensures that you spend less time managing your firewall and more time running your business.
Through SonicWall Capture Security Center, you can manage your firewall remotely from any location, anytime. Its easy-to-use dashboard provides real-time visibility of your network’s security status, allowing you to identify threats immediately. This simplification means that securing your business doesn’t become an additional burden—it becomes a straightforward, everyday task.
Protect Remote Workers Effectively with SonicWall
Remote working is here to stay. Many businesses now rely on employees accessing company data from home, coffee shops, or other locations outside the office. This shift brings new security challenges that traditional firewall solutions simply can’t manage effectively.
SonicWall Firewalls provide secure VPN solutions, protecting remote workers wherever they connect. Your team members can securely access important data and applications, confident that their connections remain protected from prying eyes. With SonicWall, remote work doesn’t have to mean compromised security—it means productivity without limits.
SonicWall’s Industry-Leading Threat Intelligence
Another advantage of choosing SonicWall Firewalls is access to their industry-leading threat intelligence platform. SonicWall’s Capture Labs continually monitors the global cybersecurity landscape, identifying and analysing millions of threats daily. This real-time threat intelligence ensures your firewall remains updated against the latest vulnerabilities and attacks.
Because cyber threats continually evolve, SonicWall’s proactive updates mean you’ll never lag behind. Your firewall adapts instantly, keeping your network secure without manual intervention. In other words, SonicWall Firewalls ensure your business protection stays ahead of cybercriminals, not just responding after the fact.
SonicWall Support from Digicomm 360
At Digicomm 360, we don’t just sell you a product—we partner with you to ensure your SonicWall solution always performs optimally. Our UK-based experts understand exactly what your business needs, offering personalised recommendations and responsive support tailored specifically to your environment.
We understand UK regulations, industry-specific challenges, and your need for reliability. Choosing Digicomm 360 for your SonicWall Firewalls means choosing trusted expertise, peace of mind, and dedicated support every step of the way.
Cybersecurity isn’t a luxury—it’s a necessity
SonicWall Firewalls provide UK businesses like yours with affordable, powerful, and intuitive protection, helping you stay compliant, secure, and confident in the face of cyber threats.
Ready to strengthen your cybersecurity today? Reach out to Digicomm 360 and let’s discuss how SonicWall Firewalls can protect your business now and into the future.
The Rise of Copilot – Copilot is creating a buzz across the tech world. Microsoft’s AI-powered assistant is making headlines, and for good reason. It promises to change how businesses handle daily tasks, boosting productivity and reducing stress. If you haven’t explored it yet, now’s the time. Trust us—it’s more than just hype.
At its core, Copilot is like a digital sidekick that works with you inside Windows 11 and Microsoft 365. It helps you plan, draft, edit, and summarise without switching between apps. You simply type what you need, and it delivers. But what does this really mean for your business? How can it streamline your daily operations? Let’s break it down.
What is Copilot and Why Does It Matter?
Copilot uses AI to simplify tasks. Unlike traditional features, it doesn’t just sit passively waiting for commands. Instead, it offers suggestions,automates repetitive tasks, and helps you find information quickly. For example, it can summarise long emails, generate reports, and even create slides for presentations.
Imagine you’re writing a proposal in Word. Instead of manually searching for figures or rewriting sections, you can ask Copilot to pull key data and suggest improvements. Need help in Excel? Copilot can generate charts, analyse trends, and offer insights based on your data. This flexibility saves time and energy.
Microsoft designed Copilot to be a team player. It doesn’t replace humans—it empowers them. You maintain control over decision-making while Copilot takes care of the heavy lifting. This partnership allows you to focus on creativity and strategy rather than tedious administrative work.
Why Is Microsoft Betting Big on Copilot?
Microsoft is pushing Copilot because they see the future of work shifting. Today, employees face constant interruptions. They juggle emails, meetings, reports, and deadlines. Traditional software can’t handle the complexity of modern workflows. AI fills that gap by automating repetitive tasks and offering suggestions in real time.
Security is also a major driver. With cyberattacks increasing, businesses need proactive solutions. Copilot, integrated into Windows 11, helps protect sensitive data by analysing potential threats and providing real-time warnings. It’s not just a productivity tool—it’s a security asset.
Additionally, Microsoft knows businesses want seamless collaboration. Copilot connects apps like Teams, Excel, and Outlook into one ecosystem. You no longer need to switch between multiple tools. Everything flows naturally, which improves productivity and reduces stress. By integrating AI into this environment, Microsoft ensures businesses stay competitive.
What Can Copilot Do for Your Business?
Copilot transforms how you handle emails, documents, and data. Let’s say you’re swamped with emails. Copilot scans your inbox and highlights the most urgent ones. It suggests quick replies, summarises long conversations, and reminds you of deadlines. You save time and stay on top of tasks.
When working on documents, Copilot can help you brainstorm ideas, rewrite sections, or improve grammar. For example, if you’re drafting a business proposal, it can pull data from past reports, suggest formatting improvements, and even highlight missing information. This allows you to produce polished, professional content in less time.
In Excel, Copilot analyses data and recommends trends to watch. It can create pivot tables, generate charts, and summarise key takeaways. Even if you’re not an Excel expert, Copilot ensures you get the insights you need without spending hours digging through data.
Training Your Team to Use Copilot
Getting the most out of Copilot requires some preparation. Start by training your team on how to give clear, effective prompts. For example, instead of typing vague requests like “help with report,” teach them to be specific: “Summarise the revenue data from Q2 and suggest growth opportunities.”
Encourage experimentation. Copilot thrives on feedback. The more your team interacts with it, the better it becomes at understanding their preferences. Have regular team meetings to share tips and best practices. This collaborative approach will help everyone get up to speed quickly.
Make sure your data is well-organised. Copilot works best when it can access relevant information easily. Store documents in central locations like OneDrive or SharePoint. Clean up old files and label them properly. A structured data environment ensures Copilot delivers accurate results.
Addressing Copilot’s Limitations
While Copilot is powerful, it’s not perfect. Sometimes it might misinterpret commands or suggest incorrect solutions. Don’t panic. These errors are normal with AI tools. The key is to provide feedback by rejecting suggestions that don’t fit. Over time, Copilot will learn and improve.
Connectivity issues can also affect performance. Since Copilot relies on Microsoft’s cloud infrastructure, a weak internet connection might slow down certain features. To avoid disruptions, ensure your network is stable and that your team knows how to work offline when needed.
Additionally, review your licensing plans. Copilot may come bundled with certain Microsoft 365 packages, but advanced features might require upgrades. Evaluate what your business needs and choose the right plan accordingly.
Why Copilot is Worth the Investment
Businesses often hesitate when it comes to adopting new tech. However, the productivity gains from Copilot can be significant. Small businesses can compete more effectively by automating time-consuming tasks. Large enterprises can standardise workflows, improve collaboration, and maintain better security.
Think of the time saved on repetitive work. Instead of spending hours drafting emails, creating reports, or organising data, your team can focus on high-impact projects. Copilot doesn’t just save time—it creates opportunities for growth and innovation.
Moreover, its security features protect sensitive data, helping businesses meet compliance standards. By automating risk detection, Copilot reduces human error, which is a major cause of data breaches. It’s not just an upgrade—it’s a strategic advantage.
Preparing for the Future with Copilot
The businesses that adopt Copilot early will likely gain a competitive edge. Technology is evolving fast, and those who stick to outdated processes risk falling behind. By embracing AI, you future-proof your business and ensure your team remains productive and agile.
Start small by introducing Copilot to a pilot group. Let them test its capabilities, gather feedback, and refine workflows. Once you’re confident, expand it to the rest of your organisation. Work closely with an IT partner like Digicomm360 to ensure a smooth rollout.
Remember, Copilot isn’t here to replace humans—it’s here to enhance what you do. By taking over routine tasks, it frees your team to think creatively and strategically. The result is a more productive, efficient, and innovative organisation.
Final Thoughts: Copilot is More Than a Tool
Copilot represents a shift in how we work. It’s not just another software feature—it’s a digital assistant that evolves with your business. By integrating AI into daily workflows, it helps teams stay focused, efficient, and secure. The days of wasting time on repetitive tasks are over.
Call Digicomm360 today to explore how Copilot can transform your business. Our experts will guide you through setup, training, and customisation. Don’t wait—start your journey into the AI-powered future now.
