All About Digicomm 360 IT & Telecoms Experts

I design and implement IT and network solutions that keep businesses running – and I’m usually on the case before anyone realises there’s a problem. I love a challenge, and no two days are the same (especially when the office phones stop working because the cleaner unplugged the system to plug in their hoover – yes, that really happened!)

Outside of work, I’m all about music, movies, animals and exploring new places. I’ve got a soft spot for classic British comedy (Only Fools, Blackadder, Red Dwarf) and a strange childhood claim to fame – my dad built me a working TARDIS in our old outside loo, and it made it onto the BBC!

I specialise in designing and delivering IT and network solutions – from configuring firewalls to building full-scale infrastructure and solving problems before they cause a ripple. I love getting into the details and making everything tick like clockwork.

When I’m off the clock, you’ll find me roller skating, gaming, or playing Magic: The Gathering. I’m also a firm believer that there’s no situation a good pizza can’t improve, tech issues included!

I support the operations team in delivering IT and Network Solutions, building hands-on experience in delivering smart, secure IT and network solutions, from configuring firewalls and supporting VoIP systems to helping design infrastructure that keeps businesses connected and protected.

Outside of work, I’m a proud Manchester City season ticket holder (blue through and through!), and I love playing football, going to the gym, cooking, and spending time with friends and family. If I’m not tinkering with tech, I’m probably debating match stats or trying out a new recipe.

I support the team with my creativity, incorporating the company’s ethos into marketing campaigns, forming and improving, new and existing customer relationships. My background in Art, design and media practice allows me to bring exciting, fresh ideas to help Digicomm 360 grow!

Outside of work, I am most likely working on a new drawing or painting, cuddling my beloved cat (I am a crazy cat lady), trying new foods at local food courts and shopping for all of the funkiest clothes! Above all I love spending time with all my family and friends, I could be on a desert island with them and still have a blast!

Location: Bolton, Greater Manchester 
Job Type: Full-time / Part-time (delete as appropriate) 
Salary: Competitive, depending on experience 

About the Role 

We are looking for a reliable and organised Office Administrator to support our growing IT and Telecoms business. This role is central to the smooth running of the office and will involve regular interaction with customers, engineers, suppliers, and internal systems. 

The ideal candidate will have previous experience in an office or customer service environment, be confident handling calls, and be comfortable working with IT systems. Experience within an IT, telecoms, or technical services business would be an advantage, but is not essential for the right person. 

Key Responsibilities 

• Answering and directing incoming calls in a professional and friendly manner 

• Providing first-line customer service support via phone and email 

• Logging service requests, incidents, and jobs accurately within internal systems 

• Scheduling and coordinating engineer visits and customer appointments 

• Updating customer records, contracts, and service information 

• Assisting with general office administration, including filing and document management 

• Supporting billing, purchase orders, and supplier coordination (where required) 

• Liaising with customers to provide updates on tickets, installations, and support requests 

• Ensuring systems and records are kept up to date and accurate 

 Skills and Experience Required 

• Previous experience in an office administration or customer service role 

• Confident and professional telephone manner 

• Strong organisational skills and attention to detail 

• Comfortable using computer systems, including Microsoft 365 (Outlook, Word, Excel, Teams) 

• Ability to manage multiple tasks and prioritise workload effectively 

• Good written and verbal communication skills 

• A proactive, can-do attitude and willingness to learn 

 Desirable (but not essential) 

• Experience working within an IT services, telecoms, or MSP environment 

• Familiarity with ticketing systems, CRMs, or job management software 

• Understanding of broadband, VoIP, connectivity, or managed IT services 

 What We Offer 

• A friendly and supportive working environment 

• Full training on internal systems and processes 

• Opportunities to develop skills within the IT and telecoms sector 

• Long-term career progression for the right candidate 

Location: Bolton HQ + Client Sites
Type: Full-time
Driving Licence: Essential

The Role

Join our engineering team delivering IT, connectivity and telecoms solutions to businesses across the North West.

What You’ll Do

• Provide IT support and system installations

• Configure Microsoft 365 and Windows environments

• Support VoIP and hosted phone systems

• Install broadband, fibre and networking solutions

• Deliver excellent on-site customer service

What We’re Looking For

• Strong IT and networking knowledge

• Hands-on troubleshooting experience

• Excellent communication skills

• Ability to work independently and in a team

• Full UK driving licence

Benefits: Competitive salary, company car, ongoing training.

Interested?
Email your CV.