Call Recording & Call Management for Business

Secure Business Call Recording & Intelligent Call Management Solutions

Business Call Recording & Call Management

Never lose valuable conversations again. Improve customer service, strengthen staff training, protect your business and gain complete visibility over every business call with Digicomm 360’s professional business call recording and call management solutions.

Whether you’re a small business looking to improve customer service or a larger organisation needing secure, compliant call recording, we provide intelligent cloud-based solutions that give you complete control over your business communications.

Combined with our cloud telephone systems, reporting tools and analytics, you’ll gain valuable insights that help your business become more efficient, more responsive and more profitable.

Alongside call recording and call management, on-hold messaging can help businesses deliver a more professional caller journey.

Everything You Need to Manage Business Calls

Secure Call Recording

Record every inbound and outbound call securely with flexible recording options, encrypted storage and simple playback whenever you need to review a conversation.

Real-Time Call Reporting

View live call statistics and performance dashboards that help you monitor call volumes, answer times, missed calls and team productivity throughout the day.

Scheduled Performance Reports

Receive automated reports directly to your inbox, allowing managers to review trends, service levels and call activity without manually generating reports.

Intelligent Call Routing

Route calls to the right department, office or employee instantly. Make changes in seconds without needing engineers or expensive hardware upgrades.

Call Analytics & Insights

Understand customer behaviour, peak calling periods and employee performance using detailed analytics that help improve efficiency and customer service.

Search & Playback

Locate recordings quickly using telephone numbers, dates, extensions, users or caller information, making it easy to retrieve important conversations.

Flexible Recording Controls

Choose whether calls are recorded automatically, manually or based on specific users, departments or business rules to suit your organisation.

Secure Cloud Storage

Store call recordings safely within secure cloud environments with configurable retention periods that meet your business and compliance requirements.

CRM Integration

Connect your call recording solution with compatible CRM platforms to automatically link customer conversations with account records and activity history.

Staff Performance Monitoring

Review real customer conversations to identify training opportunities, recognise excellent service and support continuous employee development.

Compliance & Audit Trails

Maintain detailed records of customer interactions to help support regulatory compliance, quality assurance and internal auditing processes.

Multi-Site Business Support

Manage call recording and reporting across multiple offices, remote workers and locations through one easy-to-use central management portal.

Discover how business call recording can improve customer service, resolve complaints more efficiently, support employee development and provide valuable business insights that help your organisation grow.  Read our guide: Business Call Recording Benefits

Why Businesses Choose Call Recording & Management

Many businesses originally invest in call recording for compliance, but quickly discover the operational benefits are even greater.

Every recorded conversation becomes valuable business intelligence that can help improve customer satisfaction, identify training opportunities, resolve disputes quickly and measure team performance.

With searchable recordings, detailed reporting and real-time analytics, managers gain complete visibility into customer interactions without relying on handwritten notes or memory.

Whether your priority is customer service, sales performance or compliance, business call recording provides the evidence you need to make informed decisions.

Why Choose Digicomm 360?

UK Business Specialists

We understand how UK businesses communicate and design solutions around your operational requirements.

Fully Managed Installation

From setup through to user training, we manage every stage of the implementation.

Secure & Compliant

Our solutions support GDPR best practice with secure storage, user permissions and audit trails.

Cloud & On-Premise Compatibility

Whether you’re moving to cloud telephony or retaining existing infrastructure, we can provide the right solution.

Ongoing Support

Our UK-based support team is available whenever you need assistance or advice.

Future-Proof Technology

Our solutions scale as your business grows, allowing additional users, locations and features whenever required.

Three Reasons to Speak to Digicomm 360 Today

Improve Customer Service

Understand exactly how your team communicates with customers and identify opportunities to improve every interaction.

Protect Your Business

Recorded conversations provide valuable evidence for complaints, disputes and compliance requirements.

Gain Valuable Business Insight

Use call data and reporting to improve efficiency, staffing levels and customer satisfaction.

Frequently Asked Questions

Is business call recording legal in the UK?

Yes. Business call recording is legal when organisations comply with UK GDPR and relevant privacy legislation. Businesses should ensure they have appropriate policies and lawful reasons for recording calls.

How long can call recordings be stored?

Storage periods can be customised to suit your industry requirements and internal retention policies.

Can calls be recorded automatically?

Yes. Calls can be recorded automatically, manually, or according to specific rules and user permissions.

Can recordings be searched easily?

Absolutely. Recordings can typically be searched using telephone number, extension, date, time or caller information.

Is cloud call recording secure?

Yes. Our solutions use encrypted storage, secure access controls and user permissions to protect sensitive business data.

Can call recordings be used for staff training?

Yes. Many businesses use recorded calls to train staff, improve customer service and share examples of best practice.

Does call recording work with cloud telephone systems?

Yes. Our call recording solutions integrate seamlessly with Digicomm 360’s cloud business phone system digivoice.

Can recordings help resolve customer disputes?

Absolutely. Recorded conversations provide an accurate record of discussions, helping resolve misunderstandings quickly and fairly.

Operations Manager - Bolton Arena

"I’ve worked with Digicomm for over 6 years on numerous projects and they now provide IT and Telephony services to Bolton Arena. Their support staff are extremely friendly and knowledgeable and go above and beyond to deal with any issues that may arise whether that be remotely or on site. From upgrading our IT network and associated hardware to the installation of a new telephony system I find Digicomm to be extremely professional in everything they do."

CEO - Go Ranks Ltd

"I highly recommend Mark Pollitt and his company Digicomm 360 Ltd, to any business wishing to reduce telephone and broadband costs.  After a detailed consultation and review with Mark, we were provided with a detailed proposal to install a new telephone for our Online Learning Platform.  Digicomm 360 Ltd will provide you with the right solution."

Office Manager - Heaton Medical Centre

"Whenever we have need to contact Digicomm, whether this be via email/ telephone call they are always very helpful and respond very quickly.
They have always helped and supported us with any issues/ queries we have had in the past.
A very good company with great staff."

CEO - Age UK Salford

"I'm so grateful that we placed our business with Digicomm. The solution you have provided us works brilliantly and especially in these challenging times, gives us the flexibility to keep working efficiently in a straightforward way when we cannot be office based.
The support from Tom and Warren has been responsive, timely and effective and delivered in a very friendly and accessible way."

Compliance Administrator - Manchester Deaf Centre

"Since our telephone system was installed in 2008 Digicomm 360 have always been on hand to offer great service and support, and recently when we needed them, they had our system up and running within the hour. Responsive, helpful staff and reliable service."

Owner - Raine & Bea

"Digicomm 360 came highly recommended by Martin Harrington (Chip n Pin) who recently set up a card payment system for me, prior to the opening of my new boutique in Clitheroe. After talking with the Digicomm team, they put together a solution to install a telephone/internet line and WiFi at the premises.

When I first moved into the building, I discovered that the phone line had been cut and wires were in disarray. Tom Hyde (Engineer) was very efficient in safely reconnecting the wires from outside and setting up the new internet and telephone line. Since installation, I have improved efficiencies around customer communication by having a landline and Wi-Fi that enables my card payment system to work. I am also able to update Raine & Bea’s social media accounts while on site. An excellent service from start to finish."

Managing Director - New Perspective NLP

"I would like to recommend Digicomm 360, a company that puts its customers first. This can only be done by the person in charge leading the way – Mark who is exemplary in his customer relationships."

Customer Service Manager - Heatrod Elements Limited

"My requests are always sorted in a very professional and quick manner. I’m very happy with Warren and his fantastic continued support of our account."

Managing Director - Business Over Breakfast

"I had lower back problems caused by holding my phone to my ear with my shoulder. After buying a Bluetooth headset from Digicomm, I could feel a massive difference within days. I could also walk around, whilst talking, making it much easier to reach my daily step goal.
I cannot recommend you and your team highly enough. The advice and service was outstanding, and I have no hesitation in recommending you to other businesses."

Managing Director- Commercial Contract Engineers

"We have been a customer of Digicomm for over 10 years now and during that time have received excellent service.
Over that time, they were involved in a full Telecoms system upgrade at our main site and then again in 2016 Digicomm set up the Telecoms system over at our additional site.
Their team are very knowledgeable and responds to our requests in a very timely manner which when in business is ultimately what the customer requires, great Service from a great team."

Westwood Motors

"What an experience can not fault this company from start to finish! We was in a rush to get a system up and running due to moving in a temporary building why the main office was being revamped! Lisa and Warren was there to help every step of the way to give everything we needed and squeeze us in at such short notice, thank you so much! Really appreciate it"

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