Take total control of your business numbers and manage how your calls are handled with…
Did you know that by better managing your calls, you’ll be running your entire business more effectively – and more profitably?
Communication is king, and your telephone, email and internet are your most valuable business tools. Our bespoke, cutting-edge system puts customers in complete control of their calls, and in turn, it will change the day-to-day running of your business.
Real-time and scheduled call reporting…
Get total control of your business numbers and manage how your calls are handled. With real-time and scheduled reporting and the ability to change routing with the click of a button, you can easily create and control all aspects of your telephony requirements, making immediate changes whenever you need to.
If you can’t measure it – you can’t manage it…
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The most flexible call recording system…
Whether you want to improve staff training, offer legal protection or gain better customer insight, recording calls is an essential service for many companies.
Our extensive call recording package gives you access to essential statistics on each of your calls, allowing you to efficiently manage your call traffic. From “hello” to “goodbye” (also known as cradle to grave), you can monitor exactly what’s happening in each call through an easy–to–use system.
Our call recording service provides you with the flexibility to record calls whenever needed. For security purposes, you can opt for call recording to be always on, preventing manual override. Alternatively, manual options mean you can start and stop call recording whenever necessary, even during the call.
This simple and convenient service allows you to store recordings for as long as your industry dictates. You can choose for the recordings to be stored online, individually emailed to a specified mailbox, or to a server of your choice.
The benefits of a call recording system…
Measure & Manage Customer Service
Measure and manage your customer service levels, customer interaction and sales conversions
Monitor Staff Performance
Staff performance – the secret appraisal tool
Call Recording
Easy and secure call recordings
Better Staff Training
Improve staff training, get better customer insight
Legal Security
Call recordings offer legal security
Assessing Internal Systems
Ensure equipment and lines are being used effectively
PCI DSS & GDPR Compliant
Call recording is PCI DSS and GDPR compliant
VoIP & Hosted Telephony
From single users and small to medium businesses, right through to multi-national contact centres, we’ve got you covered with everything you need.
Geo & Non Geo Telephone
Do you want to promote different locations for your business? Do you want a premium service that produces an income? Do you need a competition or services line?
Info & Music
Did you know 90% of callers will hang up if greeted by silence? Missed calls can mean missed sales opportunities and dissatisfied customers.