FAQ

Frequently asked questions

I want to simplify my payments and have peace of mind; Where do I sign up to the Digicomm 360 Ltd Direct Debit Scheme?

 

Direct Debit is one of the safest and most convenient ways of paying your bills: Payments are made automatically, so bills are never forgotten, lost in the post or delayed by postal problems and there’s no risk of late payment charges.

 

It’s guaranteed
Direct Debit payments come with a guarantee. So you’re automatically protected by three important safeguards:

  • An immediate money back guarantee from your bank or building society in the event of an error in the payment of your Direct Debit. It’s important to remember that the Guarantee covers Direct Debit payments. It cannot be used to address contractual disputes between you and the billing organisation
  • Advance notice if the date or amount changes
  • The right to cancel at any time

 

Simple Signup 

Please follow the “Useful Link” on this page to sign up today

How do we change the inbound call routing to our business from our Geographic or None-Geographic telephone number?

 

Single Interface, Limitless Simple Functionality

At Digicomm, we make the complex simple. None truer is this than with our inbound call management solution – Number Manager.

The platform’s user friendly design and quick learning curve mean that even the most technophobic users can set up and manage detailed call handling scenarios through the website or the app – with little training required.

 

Easy Login

If you are just looking to change your out of hours routing or have a requirement for full disaster recovery changes, these can be made by logging on to your Number Manager Portal that can be found under the “Useful Links” on this page

All you will need to access this from your web browser or Mobile Device, is your Account Code, Username and Password

I’ve been contacted and told I must change my telephone system before BT switch off the ISDN Lines! What’s going to happen and do I need to change my system?

 

The Facts 

BT announced back in 2015 – 2016, that from 2020, you would no longer be able to purchase ISDN telephone lines and had a target date of 2025 for a full switch off of this older, highly expensive to maintain technology.

The date has more recently been revised and we will no longer be able to place order for new ISDN services from September 2023 and a forced migration to newer services, namely VoIP, SIP and Hosted during 2025.

 

Your current System

May need to be changed however in many cases your system might be compatible or is this the right time for you to invest in future proofing your business and taking advantage of new advancements offered with a new solution?

 

Please speak to our friendly team to help you make an informed decision and answer any questions you might have

 

Still need some help?